Open to opportunities

William Hayes

@williamhayes

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Aspiring electrician with strong customer service and analytical skills.

United States

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What I'm looking for

I am looking for an apprenticeship that values learning and growth, where I can apply my skills and develop my expertise in the electrical field.

My name is William Hayes, and I am an aspiring electrician eager to apply my diverse skill set in a reputable apprenticeship. With a strong foundation in customer service and a commitment to quality work, I aim to build my career in the electrical trade from the ground up. I believe in forming the right habits and behaviors early on to ensure a successful and fulfilling career.

Throughout my professional journey, I have honed my analytical skills and attention to detail as an Adjuster at Pilot Catastrophe, where I delivered high-quality customer service and support. My ability to negotiate and foster strong relationships with clients has led to increased claims accuracy and customer satisfaction. Additionally, my experience in business development and customer acquisition at Lifestyle Therapy has equipped me with the skills to effectively communicate and educate clients, further enhancing my customer service capabilities.

I am currently pursuing a Certificate in Business Administration at Tarrant County Community College, which complements my practical experience and prepares me for the challenges of the electrical field. I am enthusiastic about learning and growing in this trade, and I am committed to delivering exceptional service in every project I undertake.

Experience

Work history, roles, and key accomplishments

Adjuster

Pilot Catastrophe

Oct 2022 - Apr 2025 (2 years 6 months)

Delivered high-quality customer service and support across claims adjusting; leveraged high attention to detail and analytical skills to verify insured policies and coverage, complete vehicle inspections, and write estimates. Established timely reserves and performed reviews throughout the claims cycle within authority limits, accurately estimating and validating claim values, leading to increase

Customer Service Analytical Skills Vehicle Inspection Communication Negotiation Documentation Compliance Claims Management

Assistant

Lifestyle Therapy

Oct 2015 - Oct 2022 (7 years)

Championed business development and customer acquisition by cold calling potential clients, consistently maintaining a target of 100 calls per day, leading to a increase in client leads and expanding the client base. Maintained a positive attitude while delivering exceptional customer service, managing appointment scheduling, and educating prospective customers on service packages to increase sale

Business Development Customer Acquisition Cold Calling Customer Service Scheduling Sales Team Collaboration Client Relationship Management Communication Organizational Skills

Warehouse Associate

Curt's Manufacturing

Oct 2011 - Sep 2015 (3 years 11 months)

Provided product knowledge and customer service, assisting clients with material selection based on their budgetary needs, resulting in a increase in customer retention. Assisted in inventory management and guided warehouse operations, improving stock accuracy and operational efficiency through effective organization and tracking methods.

Product Knowledge Customer Service Inventory Management Warehouse operations Quality Control material selection Customer Retention Order Verification

Education

Degrees, certifications, and relevant coursework

Tarrant County Community College

Certificate, Business Administration

Currently pursuing a Certificate in Business Administration, focusing on foundational business principles and administrative practices. Developing skills in various aspects of business operations and management.