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William AspinwallWA
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William Aspinwall

@williamaspinwall

Administrative professional at PHX Training who maintained audit-ready MIS records and supported compliance across six contracts.

United Kingdom
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At PHX Training, I validated learner and contract documentation across six contracts, multiple funding streams, and six training centres. I maintained accurate MIS records and helped keep information audit-ready and compliant.

As Client Services Coordinator at Ariosi, I organised serviced-apartment stays and coordinated communication between customers and property managers. I handled calls and emails, kept shared documents up to date, and arranged maintenance visits.

At HFL Education, I managed course administration covering learner records, attendance, financial documentation, and certification. I also trained colleagues on new systems and processes, including NetSuite.

Experience

Work history, roles, and key accomplishments

AR

Client Services Coordinator

Ariosi

Apr 2026 - Sep 2026 (5 months)

Organised and managed serviced apartments for stays around the world, ensuring that needs were met in a timely manner. Maintained shared documents and handled customer calls and emails, addressing issues and keeping customers informed of updates.

PT

MIS Data Administrator

PHX Training

Sep 2023 - Mar 2026 (2 years 6 months)

Validated and quality-checked learner and contract documentation across six contracts and training centres, ensuring compliance with funding, contractual, and Ofsted requirements. Managed data discrepancies, maintained MIS records, handled sensitive data in line with GDPR, and supported financial controls and archiving.

HE

Admin Assistant

HFL Education

Feb 2020 - Sep 2023 (3 years 7 months)

Managed end-to-end course administration including attendance tracking, learner records, financial documentation, and certification. Acted as a key point of contact for customer service enquiries and trained colleagues on new systems including NetSuite.

TM

Admin Apprentice

TIWB Media

Mar 2019 - Feb 2020 (11 months)

Provided administrative support within a small creative team, supported online marketing activity including social media coordination, and assisted with securing radio features including placements on BBC Asian Network.

MP

Admin Apprentice

Manor Pharmacy

Feb 2018 - Dec 2018 (10 months)

Delivered customer service in a healthcare environment, supported stock management and ordering processes, and handled sensitive customer and medical information accurately and discreetly.

Education

Degrees, certifications, and relevant coursework

PT

PHX Training

Training, Data Protection

2025 - 2025

Completed Data Protection and GDPR Training in May 2025.

PT

PHX Training

Training, Cybersecurity

2025 - 2025

Completed Phishing Awareness Training in May 2025.

PT

PHX Training

Training, Safeguarding

2025 - 2025

Completed Safeguarding Refresher Training in May 2025.

PT

PHX Training

Training, Safeguarding

2025 - 2025

Completed Keeping Children Safe in Education training in January and October 2025.

PT

PHX Training

Level 2 Award, Safeguarding

Grade: Pass

Completed a Level 2 Award in Safeguarding in a Learning Environment with a Pass.

PT

PHX Training

Level 3 Apprenticeship, Business Administration

Grade: Distinction

Completed a Level 3 Business Administration Apprenticeship with Distinction.

HC

Hitchin College

BTEC Certificate, Business Studies

Grade: Pass

Completed a Level 2 BTEC Certificate in Business Studies with a Pass grade.

Tech stack

Software and tools used professionally

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