Open to opportunities

Whitney Futrell

@whitneyfutrell1

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Compassionate healthcare professional with extensive patient care experience.

United States

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What I'm looking for

I seek a role that allows me to utilize my patient care skills while offering opportunities for growth and development in the healthcare field.

I am a dedicated healthcare professional with a strong background in patient care and customer service. My experience spans various roles, including Pharmacy Customer Service Representative and Nursing Assistant, where I have honed my skills in medication administration, patient support, and effective communication. I am passionate about improving the quality of life for my patients and ensuring their needs are met with compassion and efficiency.

Throughout my career, I have worked in diverse healthcare settings, from hospitals to home care environments. My ability to adapt and respond to the unique needs of each patient has been a key factor in my success. I am proficient in using various electronic health record systems and have a solid understanding of medical terminology, coding, and billing processes. My commitment to continuous learning is reflected in my recent certifications in Medical Records and Health Information.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Customer Service Representative

Current

Pharmacy Inc AeroCare

Jun 2022 - Present (3 years 2 months)

Managed prescription verification and order processing for nebulizer medications. Utilized Brightree EHR system to ensure accuracy and facilitate medication refills and patient payments.

Brightree EHR Prescription Verification Payment Processing Prescription Refills Customer Service

Patient Care Coordinator (PCC)

Rotech Healthcare Inc.

Dec 2021 - Present (3 years 8 months)

Served as a Patient Care Coordinator for VA Central Intake, handling incoming calls. Responsible for renewing and setting up oxygen orders for veterans.

Patient Care Coordination Oxygen Orders Veteran Support Medical Terminology

Resident Assistant

Stilley House

Nov 2021 - Present (3 years 9 months)

Provided comprehensive care to residents, including bathing, dressing, feeding, and medication assistance. Managed laundry and cleaning duties during the midnight shift to maintain a clean environment.

Resident Care Medication Management Personal Care Laundry

Admissions Clerk

Marshall County Hospital

Mar 2021 - Present (4 years 5 months)

Registered patients in the emergency room, ensuring all personal and insurance information was accurate. Verified patient insurance details for billing and record-keeping purposes.

Patient Registration Insurance Verification Data Entry Clerical Support Medical Records

Nursing Assistant

Murray-Calloway County Hospital

Aug 2019 - Present (6 years)

Assisted nurses with patient care, including taking vital signs, bathing patients, and changing bed sheets. Provided support to ensure patient comfort and proper hospital procedures were followed.

Vital Signs Patient Bathing Bedside Care

Education

Degrees, certifications, and relevant coursework

Murray State University

College in Public and community health, Public and Community Health

Currently pursuing studies in Public and Community Health at Murray State University, focusing on foundational knowledge in the field. This program is delivered remotely, allowing for flexible learning.

West Kentucky Community and Technical College

Associate in Science (AS), General Studies

2019 - 2021

Completed an Associate in Science degree at West Kentucky Community and Technical College. The curriculum provided a strong foundation in various academic disciplines.