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whitley cramer

@whitleycramer

Healthcare operations professional at Blue Cross Blue Shield who resolved escalated claims, billing disputes, and complex coverage issues.

United States

Message

What I'm looking for

I'm seeking remote work in claims, appeals, or healthcare operations.

At Blue Cross Blue Shield, I resolved escalated claims, billing disputes, and complex coverage issues. I coordinated with members, providers, and internal teams to expedite claim resolution.

I also processed policy updates, enrollments, and account adjustments, and trained and coached representatives while monitoring performance metrics and service goals.

At AdventHealth Radiology, I verified insurance and reviewed patient charts to support timely imaging services. I managed patient intake and scheduling and coordinated release-of-information requests.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager / Real Estate Marketing

Current

Custom Closet Solutions

Jan 2024 - Present (2 years 9 months)

Create and schedule social content, reels, and property highlights to promote residential listings and brand visibility. Maintain consistent branding and use engagement metrics to refine content strategies.

Social Media Management Content Creation Branding Engagement Metrics

Patient Access Coordinator

AdventHealth Radiology

Jan 2022 - Jan 2023 (1 year)

Verified insurance and reviewed patient charts to support timely imaging services. Managed intake, scheduling, check-in/out, and collection of patient payments.

Insurance Verification Patient Intake Scheduling Payment Collections Medical Records

Member Services Supervisor

Blue Cross Blue Shield

Sep 2017 - May 2022 (4 years 8 months)

Resolved escalated claims, billing disputes, and complex coverage issues with attention to accuracy and compliance. Led, trained, and coached representatives and monitored performance metrics.