WOWarwick Polycarp Otieno
@warwickotieno
IT & Product Management specialist driving inclusive digital solutions.
KenyaWhat I'm looking for
I am an IT and Product Management specialist with 5+ years leading technology transformation across NGOs, startups, and government-linked organizations. I design and deliver accessible web products, manage IT infrastructure, and implement digital systems that improve operational efficiency and impact.
My work has included launching an accessible, WCAG 2.2–compliant website for a national association, optimizing IT support for 200+ users to reduce downtime by 30%, and increasing web traffic by 40% through accessibility and SEO improvements. I also lead training and capacity-building initiatives, achieving high adoption of collaboration tools among staff.
I bring strong skills in Microsoft 365 administration, cloud services, web development, and product delivery, combined with a passion for technology for social good, accessibility, and climate sustainability. I thrive in mission-driven teams where I can design practical, user-centered digital solutions and support data-informed decision-making.
Experience
Work history, roles, and key accomplishments
Technology & Programs Coordinator
Nickson Kakiri Foundation
Aug 2023 - Present (2 years 3 months)
Lead digital strategy and IT support for an NGO promoting inclusive climate action and disability rights, implemented collaboration tools and data systems that improved program reporting and staff productivity.
Product Manager & Website Developer
Kenya National Association of the Deaf
Jan 2022 - Present (3 years 10 months)
Spearheaded design and launch of KNAD’s WCAG 2.2–compliant website, managed timelines and budgets, and used analytics and user feedback to improve usability and reach.
IT Assistant
Orange Democratic Movement
Oct 2020 - Jun 2023 (2 years 8 months)
Provided technical support to 200+ users, administered Microsoft 365, improved communication workflows, and developed knowledgebases to reduce repetitive support requests.
IT Technician
Circuit Business Systems
Feb 2018 - Oct 2020 (2 years 8 months)
Installed and configured Windows servers and digital signage systems, delivered remote support to maintain uptime, and customized kiosk interfaces to enhance accessibility and branding.
Education
Degrees, certifications, and relevant coursework
KUKCA University
Bachelor of Science, Information Technology
2024 -
Pursuing a Bachelor of Science in Information Technology at KCA University beginning in 2024.
AUAfrica Nazarene University
Diploma, Information Technology
2017 - 2019
Completed a Diploma in Information Technology covering practical IT skills and systems between 2017 and 2019.
SEDCO Technical Training
Certificate, Quality Management Systems and CRM Integration
2018 - 2018
Completed training on QMS and CRM integration in 2018.
Google Africa Developer Scholarship (Pluralsight & Andela)
Certificate, Android Development
Completed Android development coursework through the Google Africa Developer Scholarship program.
Availability
Location
KenyaAuthorized to work in
Job categories
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