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Wanne Caroline

@wannecaroline

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Administrative Assistant at Marsh Canada supporting insurance renewals, client records, and licensing coordination.

Canada

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At Marsh Canada, I support Account Managers with client insurance programs, contract reviews, and the renewal process. I gather information, track quotes, maintain client records, and help ensure documents are issued correctly.

I also coordinate Saskatchewan licensing matters and office services for Marsh Saskatoon and Marsh Regina. I prepare renewal and CRM-MPower reports and create documents using PowerPoint, Excel, and Word.

Previously, at Santorini Design, I oversaw administrative functions and a $250,000 budget, and helped implement an internal communications plan. At Celula Franchise, I analyzed locations using a geomarketing platform and delivered personalized CRM experiences that reduced project completion time by 50%.

Experience

Work history, roles, and key accomplishments

Current

Junior CR/Administrative Assistant

Current

Marsh Canada

Dec 2022 - Present (3 years 10 months)

Assists Account Manager in reviewing client insurance programs and contracts, supports renewal cycles, maintains records, and coordinates office services for Marsh Saskatoon and Regina. Also acts as Saskatchewan Licensing Coordinator and liaises with the Insurance Councils of Saskatchewan.

Microsoft Office CRM Geofusion Windows Quickbooks PowerPoint Excel Word Procurement Insurance Reinsurance Licensing Customer Relationship Management Reporting

Store Manager/Administrative Coordinator

Santorini Design

Mar 2019 - Dec 2022 (3 years 9 months)

Oversaw a $250,000 budget and a four-member team, implemented an internal communications plan, developed a new commission system, and managed monthly and seasonal meetings to support CEO management.

Budget Management Team Leadership Internal Communications KPI Management Commission System Development Meeting Coordination

Key Holder – Team Leader

Dollarama

Oct 2021 - Sep 2022 (11 months)

Coordinated and managed multiple calendars, responded to public inquiries, supported financial activities including petty cash and cash register operations, and trained five new employees.

Cash Handling Customer Service Training Calendar Management Financial Transactions

Sales Associate

Tip Top Tailors

Jun 2020 - May 2021 (11 months)

Maintained store displays, helped customers find products, resolved issues, handled cash and debit/credit payments, and supported inventory management.

Customer Service Cash Handling Inventory Management Product Displays Setup

Commercial Assistant

Celula Franchise

Jun 2016 - Aug 2018 (2 years 2 months)

Implemented and managed 100 franchisees, developed weekly and seasonal meetings, coordinated office procedures, analyzed metrics through geomarketing platform, and delivered personalized experiences via CRM platform reducing time to project completion by 50%.

Franchise Management CRM Geo Marketing Data Analysis Project Coordination Meeting Management