At a US Tier-1 TelecommunicationsProvider, I monitor service health across ordering, billing, payments, retail checkout, IoT, and customer-care platforms. I investigate alerts, engage on-call teams, and coordinate incident response, including an escalation during a full ordering-platform outage.
At a Fortune500GlobalFood&BeverageCompany, I built monitoring workflows that draw on AppDynamics, ELK, Azure Monitor, MySQL, and internal APIs. I defined alerts across seven LATAM markets and extended Python health-check automation on Azure Functions.
As a freelance MobileDeveloper, I developed and deployed Flutter and Dart apps for clients in e-commerce, education, and services. I also built an Incident Intelligence Platform that connects app store reviews and ServiceNow incidents with known production deviations.
