WG

Looking for a job

Wahab Giwa

@wahabgiwa

Customer Service Representative at Blupo who handled 40–60 daily chats and calls while maintaining 95% customer satisfaction.

At Blupo, I handled 40–60 customer chats and calls daily across phone, email, and live chat, maintaining a 95% customer satisfaction score. I supported customers with orders, payments, billing, and product questions, and followed up to ensure issues were resolved.

At The Autoscape, I managed four social media accounts and responded to customer inquiries across channels. As a freelance Virtual Assistant, I supported calendars, correspondence, research, and administrative records.

Experience

Work history, roles, and key accomplishments

TA

Social Media Manager

The Autoscape

Mar 2026 - Jul 2026 (4 months)

Managed 4 social media accounts and responded to customer inquiries across all channels, maintaining brand presence and resolving concerns professionally.

Social Media Management Facebook Instagram WhatsApp TikTok Customer Service Communication Skills

BL

Remote Customer Support Specialist

Blupo

Jan 2024 - Feb 2026 (2 years 1 month)

Handled 40-60 chats and calls daily, maintaining a 95% customer satisfaction score. Assisted with orders, payments, billing, and product information, and resolved complaints professionally.

Customer Support Live Chat Phone Support Email Support Complaint Resolution CRM Management Microsoft Dynamics 365 Zoho Billing Inquiries Product Information

FR

Virtual Assistant

Freelance

Dec 2022 - Dec 2023 (1 year)

Managed calendars, email correspondence, data entry, and document preparation. Coordinated meeting logistics and travel arrangements for clients.

Calendar Management Email Management Data Entry Documentation Preparation Internet Research Administrative Support Communication Skills

Education

Degrees, certifications, and relevant coursework

LU

Lagos State University

Bachelor of Science, Sociology

2020 - 2024

Grade: Second Class Upper Division

Bachelor of Science in Sociology from Lagos State University, completed in 2024 with Second Class Upper Division.

Tech stack

Software and tools used professionally

WhatsApp

Google Workspace

Asana

Microsoft Dynamics 365

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

32k+ USD

Job categories

Customer Service Social Media Manager Virtual Assistant

Skills

Customer Support Customer Service Complaint Resolution Live Chat Phone Support Email Support Order And Payments Support Billing Inquiries Product And Service Information CRM Management Microsoft Dynamics 365 Zoho Social Media Management Facebook Instagram

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