At Master Electricians Australia, I led a CRM migration with integrations across six vendor systems and a new security SSO, alongside an in-house unified member experience. I also introduced Agile product delivery practices and an Information Management System to improve delivery reporting, documentation and collaboration.
At Great Southern Bank, I developed a business banking onboarding experience that improved completion by 9.8%. At Suncorp, I led the Product Owner team for the Digital Motor Claims initiative and helped increase digital claims adoption by 6%; at NewsCorp, I integrated Facebook Instant Articles and Google AMP and built API-based reporting that cut monthly data collection from three days to minutes. I also work on PixlForge.cloud, an AI and design project focused on agentic AI platforms, dashboards and automations.
