At LLC ECOFINANCE, I lead the performance function for collections, managing operational efficiency, recovery performance, and cost optimization. I developed the collections strategy end to end and manage a department of up to 100 employees through a multi-layer team structure.
I’ve helped the business grow portfolio size and disbursement volume 2x without increasing departmental headcount, using automation, process optimization, and technology. I also implemented AI and voice automation, developed CRM and collection functionality, and improved recovery performance by approximately 10% versus target.
