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Vivian Ramos

@vivianramos

Medical Billing Supervisor at Hypertension Nephrology Associates, PC, managing billing operations and claims across regional offices.

United States

Message

At Hypertension Nephrology Associates, PC, I directed daily billing operations, accounts receivable recovery, and claims processing across regional offices. I managed clearinghouse platforms including Change Healthcare, Waystar, Optum, and Availity.

At MDvantage Solutions Inc., I directed billing staff and handled claims, accounts receivable recovery, and financial reporting for physician clients. I also managed provider file updates, patient registration, and insurance verification in Medrium.

Earlier, I supervised billing teams at Tenet Smart Performance and handled patient registration, charge entry, and payment posting at Temple Physicians, Inc. I hold a Certified Professional Coder credential and a Bachelor of Science in Business Management.

Experience

Work history, roles, and key accomplishments

Billing Supervisor

Hypertension Nephrology Associates, PC

Mar 2011 - Apr 2026 (15 years 1 month)

Directed daily billing operations, AR recovery initiatives, and insurance claims processing across multiple regional office locations. Managed EDI and clearinghouse platforms including Change Healthcare, Waystar, Optum, and Availity.

Medical Billing Accounts Receivable Claims Processing EDI Change Healthcare Waystar Optum Availity Epic Cerner Medical Manager Medicare Medicaid Credentialing Staff Supervision

Administrative & Operations Specialist

Gamesa / Siemens

Jan 2008 - Mar 2011 (3 years 2 months)

Coordinated corporate administrative workflows, employee records, and facility scheduling. Handled executive correspondence, vendor relations, and internal reporting procedures.

Administrative Support Vendor Relations Reporting Scheduling

Billing Supervisor

MDvantage Solutions Inc.

Jan 2005 - Jan 2008 (3 years)

Directed billing staff, allocated daily tasks, facilitated training sessions, and managed departmental payroll and employee records. Submitted electronic claims, drove AR recovery projects, and prepared monthly financial reports for physician clients.

Medical Billing Staff Supervision Training Payroll Electronic Claims Processing Accounts Receivable Medrium Credentialing Payment Posting Reconciliations

Billing Supervisor

Tenet Smart Performance

Jan 2001 - Jan 2005 (4 years)

Guided a billing team utilizing Medical Manager software, supervising employee records, performance, and payroll. Acted as the primary liaison for communication among patients, physicians, legal counsel, and insurance adjusters.

Medical Billing Medical Manager Staff Supervision Payroll Communication Skills Training

Customer Representative

Total Renal Care / DaVita

Jan 2000 - Jan 2001 (1 year)

Provided contact center support through phone, email, and web channels for dialysis patients. Distributed educational materials concerning dialysis services, generated patient statements, and collaborated with social workers.

Customer Service Renal Dialysis Patient Education Communication Skills

Receptionist / 3rd Party Biller

Temple Physicians, Inc.

Jan 1997 - Jan 2000 (3 years)

Managed front-office functions including patient registration, appointment scheduling, and insurance verification using IDX software. Maintained medical charts and reports while performing charge entry and payment posting tasks.

Patient Registration Scheduling Insurance Verification IDX Charge Entry Payment Posting

Office Manager / 3rd Party Biller

Hernan Brizuela, MD

Jan 1994 - Jan 1997 (3 years)

Directed all office staff operations, payroll record-keeping, surgery scheduling, and hospital appointment coordination. Retrieved diagnostic results from hospitals, transcribed medical letter dictations, and managed equipment procurement.

Office Management Payroll Scheduling Transcription Procurement