Vivek Chand

Leading 0→1 AI adoption in Customer Service, architecting and delivering features like CS Co-Pilot summarization, Intelligent Voice Assistant call deflection, and automated quality evaluation, improving operational efficiency and reducing support load.

Developed and documented APIs for a customer support MVP, led capacity testing and data quality initiatives, and contributed to full-stack components to ensure reliable launch and performance.

Led design and development of a personalization engine and multi-platform apps scaling to ~500K students across ~1,500 schools, improving individualized learning and administrative visibility.

Redesigned ad-mediation architecture and built a scalable Ad Mediation Engine with Python, Flask, Celery and RabbitMQ, enabling support for many advertisers and adding fraud reporting and admin tooling.

Co-founded and led product and engineering to build a rental lifecycle platform and native Android app for listings, applications, inspections and agreements, driving product-market fit efforts.

Early engineering hire who built interview scheduling, advanced search/query parser, public API, and automated server provisioning, improving product capabilities and reliability.

Built virtual hardware for early software development in C/C++, enabling parallel development and reducing integration time for embedded systems.

Completed a short course on Generative AI with Large Language Models focused on practical applications of LLMs.

Completed the Self-Driving Car Engineer Nanodegree with hands-on projects related to autonomous systems.

Completed LKPDD module on Linux Kernel Programming & Device Drivers to deepen low-level systems knowledge.

Bachelor of Engineering in Computer Science Engineering covering core CS topics and software development.

Completed Pre-University Course (PCMC stream) preparing for undergraduate engineering studies.