At NAMDOCK, I document and reengineer business processes, translate requirements into system specifications, and coordinate improvement initiatives. I designed and deployed an IT Helpdesk Dashboard that reduced average response time from two months to three days.
I also developed and rolled out NAMDOCK’s Intranet platform, and implement workflow automation using Power Automate, PowerApps, and SharePoint. Previously, at University of Namibia, I led the White Space Program and gathered requirements for an e-Recruitment site; at Standard Bank Namibia, I worked on core banking integrations.
