vitalii User
@vitaliiuser
I resolve enterprise CRM and integration incidents using SQL, APIs, and automation.
ArmeniaWhat I'm looking for
At Axxonsoft and through contract work, I resolve 70–90 support tickets weekly across CRM logic, iGaming back-office platforms, integrations, and data issues. I use logs, REST APIs, SQL, and Ruby DSL configuration to investigate root causes, deliver fixes, and keep client platforms stable against strict SLAs.
I've reduced task resolution time by about 50% through clearer developer handoffs, automated reporting with monitoring and database scripts, and built client-facing report and email templates. I’ve also led delivered IoT projects using Azure, MQTT, InfluxDB, SQLite, and Raspberry Pi, including a hotel management platform in active use, and built a self-hosted job-search automation app powered by Python and the Anthropic Claude API.
Experience
Work history, roles, and key accomplishments
Technical Support & Integration Engineer
Axxonsoft
Mar 2024 - Jun 2026 (2 years 3 months)
Managed high-volume support environments, resolving incidents and authoring Ruby DSL configurations. Collaborated with cross-functional teams to maintain platform stability and meet SLA targets.
Education
Degrees, certifications, and relevant coursework
LAB University of Applied Sciences
Bachelor of Science, Industrial Information Technology
2023 -
Pursuing a Bachelor of Science in Industrial Information Technology, focusing on the intersection of industrial processes and information technology.
Availability
Location
ArmeniaAuthorized to work in
Job categories
Skills
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