Riya Modak

I’m a results-oriented Content Writer and Customer Support Specialist with a B.A. in English Literature and hands-on transcription experience at TransPerfect. I focus on producing accurate, engaging written content while keeping communication customer-first and outcome-driven.

At TransPerfect, I transcribed 100+ hours of client audio and video content with 99% accuracy, cutting turnaround time by 15%. I also proofread and edited transcripts to meet enterprise-level linguistic standards, collaborating across teams to maintain consistent tone, terminology, and formatting across multilingual work.

I bring an analytical edge from a Deloitte Australia Data Analytics Virtual Experience (Forage), where I built an interactive Tableau dashboard and used Excel to classify and analyze datasets for actionable insights. That structured thinking helps me write with clarity, relevance, and measurable impact.

I’m especially strong in SEO web content, content editing, brand storytelling, and customer query resolution through non-voice support. From blog articles and social media content to product descriptions, I’m committed to research, editing, and timely delivery that boosts audience engagement and customer satisfaction.