Vision John

Coordinate project activities, communicate with stakeholders, track work progress, and prepare project updates. Support issue resolution and follow-up across teams to ensure tasks are completed safely and on schedule.

Coordinate technical support and customer requests involving domains, web hosting, WordPress websites, and hosting control panels. Support day-to-day service delivery and collaborate with colleagues to keep customer-facing tasks moving.

Coordinate technical support and customer requests involving domains, web hosting, WordPress websites, and hosting control panels. Help users understand technical issues and work toward practical resolutions.

Provided system administration, IT troubleshooting, user support, technical coordination, and administrative support.

Supported customers with service-related enquiries, account questions, and basic technical issues in a telecommunications environment. Troubleshot common service issues, escalated cases when needed, and followed up on unresolved requests.

Handled customer service and technical support for pay-TV services, addressing service enquiries, account questions, and basic technical issues. Maintained a professional and customer-focused approach during interactions.

Provided customer service and technical support in a telecommunications environment, addressing service enquiries and technical issues. Gathered details, escalated cases, and followed up on unresolved requests.

Provided system administration, IT troubleshooting, user support, technical coordination, and administrative support.

Provided system administration, IT troubleshooting, user support, technical coordination, and administrative support.

Completed the Google IT Infrastructure & System Administration certificate.

Completed a Higher National Diploma in Mechanical Engineering.