Open to opportunities

VISHAL BHARDWAJ

@vishalbhardwaj2

Product manager and operations leader who builds data-backed partner, catalog, and SLA systems that scale high-volume platforms.

India

Message

What I'm looking for

I’m looking for a product/operations leadership role where I can own end-to-end execution, build SLA + partner and catalog systems, and use SQL/Power BI and API automation to reduce manual work, improve reliability, and scale growth—open to relocation.

I’m an operations leader with 7+ years owning end-to-end program execution across high-growth digital and marketplace platforms. I build the operational backbone for scaled businesses—SLA frameworks, partner/vendor networks (50+), catalog and product ops, and real-time reporting—turning ground-level insights into repeatable, data-backed processes.

At Jumbo, I manage multi-platform operations (Fantasy, Pulse, DigiGold, Cherry), run partner life cycle and catalog ownership, and built Power BI/Google Sheets/SQL reporting that eliminated 40% of manual work. Previously at Real11 and ShareChat, I drove 99.9% operational accuracy, incident response within minutes, and reduced repetitive queries by 25% through SOPs—using SQL, Power BI, and API tooling (Postman, JavaScript) to automate and scale.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations & Product Analyst

Current

Jumbo

Oct 2025 - Present (10 months)

Own end-to-end operations for a 50+ partner network, designing and enforcing SLA frameworks to improve partner and user support reliability. Lead catalog/product operations, build automated reporting with Power BI/Google Sheets/SQL, and use Postman and JavaScript to automate API testing and operational workflows.

Partner Network Management Gold Price Reconciliation Power BI Google Sheets SQL Postman JavaScript API Testing Report Automation Capacity Planning Performance Monitoring

Operations & Product Analyst

Real11

Aug 2024 - Oct 2025 (1 year 2 months)

Maintain zero-defect operational execution across 500+ live events monthly, sustaining 99.9% accuracy in a real-time environment. Serve as first responder for operational incidents, build performance dashboards, and develop forecasting models that improved platform GMV by 25%.

Accuracy Live Event Operations Incident Response Performance Dashboards KPI Reporting Forecasting Data Integrity

Senior Operations Associate

ShareChat

Jan 2022 - Jul 2024 (2 years 6 months)

Owned resolution of 500+ user queries monthly while managing real-time match data and content operations in a high-volume, zero-error environment. Authored SOPs/FAQs/support documentation to reduce repetitive queries by 25% and managed the fantasy content roadmap for a 100K+ user base, increasing participation by 40%.

Documentation FAQs Content Operations Fantasy Content Roadmap Cross functional Coordination Real Time Operations Quality Assurance

Operations Executive

EXL Pvt. Ltd.

Jul 2021 - Dec 2021 (5 months)

Managed 20+ concurrent vendor relationships by evaluating cost, SLA adherence, and reliability, delivering 10% cost savings. Owned end-to-end budget and financial control with 100% compliance, preventing ₹2 lakhs+ in discrepancies through tracking and pre-approval workflows and building expense-tracking systems to improve reporting visibility by 35%.

vendor relationship management Cost Management SLA Budget Compliance Financial Control Approval Workflows Expense Reporting Financial Reporting Stakeholder Management

Education

Degrees, certifications, and relevant coursework

IHM Faridabad

Bachelor's Degree in Hotel Management, Hotel Management

2015 - 2019

Bachelor's Degree in Hotel Management at IHM Faridabad (2015–2019). Focused on guest experience fundamentals, vendor relations, high-volume event logistics, and operational precision.