Virgil Molli

Working remotely for international companies and clients in customer service, transcription, translation, subtitling, data entry, proofreading, and website content. Independently executing various projects, communicating with clients remotely, and managing work within a remote environment.

Directed, coached, trained, and motivated a team of 30 employees. Monitored team results and KPIs, handled complex escalated customer cases, and identified bottlenecks in procedures and processes.

Provided customer service via email, chat, and phone. Combined customer service with data entry tasks, accurately entering and processing data of medical plants in a digital system.

Provided quality customer service regarding subscriptions and travel. Controlled and evaluated customer conversations based on agreed quality standards, identified improvement points, and trained and coached employees to maintain service quality.

Responsible for maintenance of trolleys, transport used at the airport, and all heavy equipment. The ITM department is more responsible for mechanical work on all equipment at the airport.

Pursuing a bachelor's degree in Business Management and ICT, focusing on management, business administration, and information technology.

Completed a course on leadership and management skills for business, focusing on managing employees and overcoming challenges.

Completed a course on leadership skills and team management, including remote work tips and conflict handling.

Completed a course on customer service skills, covering principles of good customer service and handling complaints.

Completed a course on Microsoft Excel formulas and functions to advance Excel skills.

Completed a course on data analytics using Microsoft Power BI, learning to generate reports and visualize data.

Completed a course on customer-focused telephone skills, covering basic techniques and tips for assisting customers.

Studied to become a Physical Education teacher, but did not complete the program.

Completed secondary school in four years, covering both HAVO and VWO tracks.

Attended primary school for four years before moving on to secondary education.