Viola Mugambwa

At shopRemi.com, I rescued subscription accounts at risk of cancellation and maintained an 80% customer save rate. I researched individual cases, used the EAR framework, and resolved high-friction customer issues.

I've worked across client relations, customer support, and project coordination for more than 18 years in international markets. My focus is on reducing churn, managing escalations, resetting expectations, and building brand loyalty.

At Haume Design Studio, I managed global stakeholder lifecycles and coordinated communications, contributing to a 95% on-time project delivery rate and repeat client acquisition. At Sipro Education Service, I used sales data to track customer trends and support a 15% improvement in lead conversion rates.

I'm prepared for remote, night-shift support operations aligned with PST schedules, supported by reliable internet, power backup, and a high-performance laptop. I work with Salesforce, Shopify, Smarter, RingCentral, and Monitask to keep customer support operations moving.