As a Process Expert | Repossession Specialist, I worked on vehicle recovery and asset repossession, using skip-tracing tools and databases to locate debtors and vehicles.
I applied knowledge of federal and state laws, including FDCPA and CFPB requirements, governing repossession and collections.
As a Senior Agent | Customer Service Specialist, I assisted Conn's Home Plus customers with queries and complaints, handled upselling, tracked shipments, and booked service appointments.
Earlier, as a Senior Demand Generation Executive | Lead Generation Specialist | Presales, I discovered contacts through professional networking websites and supported market research, contact profiling, and garnishment targeting.
