Vince Portis
@vinceportis
I resolve enterprise application, SaaS, data, and EDI support issues across complex customer environments.
United StatesWhat I'm looking for
I've supported enterprise applications, SaaS platforms, data processing, and customer escalations for 25 years, with a focus on resolving issues clearly and improving the support experience.
Most recently, I provided primary support for iEDI PDF2EDI Mapper job queues, diagnosing EDI connectivity, syntax, and acknowledgement issues while mapping data to meet EDI compliance requirements.
At Model N, I supported Revenue Cloud application and data issues, coordinated customer fixes with professional services and product management, and supported UAT and QA deployments. I also mentored level-one team members and led weekly customer issue-update meetings.
My background includes SaaS analytics support at Oversight Systems, cloud and onsite analytics support at Nexidia/NICE, identity access management support at Core Security/SecureAuth, and earlier application, field, telecom, and data-center support roles.
Experience
Work history, roles, and key accomplishments
IT Application Support
iEDI
Aug 2025 - Sep 2026 (1 year 1 month)
Primary support for PDF2EDI job queue, diagnosing and resolving routine EDI issues including connectivity, syntax errors, and acknowledgements. Mapped and converted data processing tasks to conform with EDI compliance.
Primary support for high tech revenue cloud application and data issues, collaborating with professional services and product management to communicate customer fixes. Supported deployments to UAT and QA test systems with new software and patches.
Primary support for Travel and Expense data processing and analytic issues, serving as technical liaison between customers, engineering, and data analytics teams. Maintained customer satisfaction by resolving problems within SLA requirements.
Primary support for analytics platform (cloud and onsite) software and data issues, supporting distributed SaaS applications in compliance with PCI/DSS. Managed support queues and escalations, and liaised with engineering, product, and development teams.
Sr Customer Support Engineer
Core Security/SecureAuth
Jan 2017 - Dec 2017 (11 months)
Primary resource for escalations and defect meetings with engineering teams, managing support queue, email, and phone calls. Provided level 1 and level 2 support for identity access management products and troubleshot customer issues by duplicating in a test virtual environment.
Sr Field Support Analyst
Kimble Commissary Service
Jan 2015 - Dec 2016 (1 year 11 months)
Installed and replaced ATM and kiosk systems for commissary online orders.
Sr Application Support Analyst
Intercall/West Corporation
Jan 2005 - Dec 2015 (10 years 11 months)
Performed data mass updates and supported over 20 in-house built applications.
Telecom System Administrator
Intercall
Jan 2000 - Dec 2005 (5 years 11 months)
Provided telecom and data center support including hardware installation, circuit testing, and upgrades of telephony equipment.
Education
Degrees, certifications, and relevant coursework
Southern Union State Community College
Coursework, Computer Science
Completed coursework in computer science.
Beulah High School
Diploma, General Studies
Earned a high school diploma.
CompTIA
A+ Certification, Information Technology
Earned the A+ certification.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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