Vikrant Kumar
@vikrantkumar
Experienced banking professional with a passion for operations and customer service.
What I'm looking for
I am a seasoned banking professional with over 5 years of experience in retail branch banking, specializing in operations and sales. I have a strong educational background, with a Master's in Business Administration and a Bachelor's in Business Administration. Throughout my career, I have demonstrated expertise in managing branch operations, leading teams, and providing exceptional customer service.
I have worked with reputable banks such as Utkarsh Small Finance Bank, Bandhan Bank, and HDFC Bank, where I have honed my skills in customer relationship management, sales, and operations. I am well-versed in banking processes, including AML/KYC, and have a strong technical knowledge of banking systems.
In addition to my banking experience, I have also worked in digital marketing, where I developed skills in SEO, email marketing, and social media marketing. I am a certified professional with an IRDA certification and an Advance Diploma in Computer Application.
Experience
Work history, roles, and key accomplishments
Branch Operation Manager
Utkarsh Small Finance Bank
Jan 2022 - Present (3 years 5 months)
Managed branch operations, led a team to provide excellent customer service, and ensured proper due diligence in the bank.
Deputy Customer Relationship Manager
Bandhan Bank LTD
Apr 2021 - Jan 2022 (9 months)
Managed customer relationships, ensured smooth branch operations, and monitored KYC/AML.
Personal Banker (Welcome Desk)
HDFC Bank LTD
Jan 2018 - Jan 2020 (2 years)
Resolved customer queries, performed basic transactions, and managed branch lobby.
SEO Expert
GM Dual Tech Private Limited
Apr 2018 - Jun 2018 (2 months)
Worked on off-page SEO for promoting and increasing the position and rating on Google search.
Sales and Training
Ceasefire Industries
Jan 2017 - Jun 2017 (5 months)
Trained customers and managed their requests for servicing and resolving issues with products and services.
Education
Degrees, certifications, and relevant coursework
Vikrant hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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