Vikrant KumarVK
Open to opportunities

Vikrant Kumar

@vikrantkumar

Experienced banking professional with a passion for operations and customer service.

India

What I'm looking for

Seeking a challenging position in the commerce and economics field for growth with the organization.

I am a seasoned banking professional with over 5 years of experience in retail branch banking, specializing in operations and sales. I have a strong educational background, with a Master's in Business Administration and a Bachelor's in Business Administration. Throughout my career, I have demonstrated expertise in managing branch operations, leading teams, and providing exceptional customer service.

I have worked with reputable banks such as Utkarsh Small Finance Bank, Bandhan Bank, and HDFC Bank, where I have honed my skills in customer relationship management, sales, and operations. I am well-versed in banking processes, including AML/KYC, and have a strong technical knowledge of banking systems.

In addition to my banking experience, I have also worked in digital marketing, where I developed skills in SEO, email marketing, and social media marketing. I am a certified professional with an IRDA certification and an Advance Diploma in Computer Application.

Experience

Work history, roles, and key accomplishments

UB
Current

Branch Operation Manager

Utkarsh Small Finance Bank

Jan 2022 - Present (3 years 5 months)

Managed branch operations, led a team to provide excellent customer service, and ensured proper due diligence in the bank.

BL

Deputy Customer Relationship Manager

Bandhan Bank LTD

Apr 2021 - Jan 2022 (9 months)

Managed customer relationships, ensured smooth branch operations, and monitored KYC/AML.

HL

Personal Banker (Welcome Desk)

HDFC Bank LTD

Jan 2018 - Jan 2020 (2 years)

Resolved customer queries, performed basic transactions, and managed branch lobby.

CI

Sales and Training

Ceasefire Industries

Jan 2017 - Jun 2017 (5 months)

Trained customers and managed their requests for servicing and resolving issues with products and services.

Education

Degrees, certifications, and relevant coursework

Vikrant hasn't added their education

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Tech stack

Software and tools used professionally

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Vikrant Kumar - Branch Operation Manager - Utkarsh Small Finance Bank | Himalayas