Open to opportunities

Vikram Parsi

@vikramparsi

Message

Operations and training leader driving process optimization, team performance, and Web3 community engagement.

India

Message

What I'm looking for

I seek a role where I can lead operations and training, drive process improvements, build strong teams, and contribute to a collaborative, growth-focused organization.

I am an operations and training professional with experience leading end-to-end operations, marketing, and client relations at a Web3 startup, and managing large-scale corporate training programs. I have a proven track record of designing training SOPs, onboarding programs, and process documentation while collaborating with developers and stakeholders to improve user experience and product positioning.

I have led teams across operations, claims, and customer service functions, trained over 3,000 employees, and managed event planning, branding, and community engagement for blockchain initiatives. I am focused on continuous improvement, cross-functional collaboration, and driving measurable performance gains through structured training and operational excellence.

Experience

Work history, roles, and key accomplishments

Operations & Marketing Lead

BlockNode Labs

Aug 2019 - Oct 2023 (4 years 2 months)

Managed end-to-end operations, marketing, and client relations for a Web3 startup, leading community engagement, partnerships, event planning and product positioning to drive adoption.

Operations Management Web3 Community Engagement Partnership Development Event Planning Product Positioning Client Relations

Senior Team Leader - Training

Infinix Service Pvt. Ltd.

Jul 2015 - Jul 2019 (4 years)

Led a training team, managed talent acquisition and skill development, designed SOPs and onboarding programs, and trained over 3,000 employees across multiple locations to improve sales and operational performance.

Training Development Onboarding Talent Acquisition Leadership Performance Management Sales Training Communication

Subject Matter Expert - Operations

PaddlePoint Pvt. Ltd.

Jan 2014 - Jun 2015 (1 year 5 months)

Led order management, pricing assistance, customer complaint resolution and conducted sales training and team management initiatives to optimize operational workflows.

Order Management Process Optimization Sales Training Team Management

Claims Analyst

Serco BPO Pvt. Ltd.

Mar 2013 - Nov 2013 (8 months)

Processed electronic and paper claim submissions, managed aging claims (90+ and 120+ days), coordinated with payors and conducted training for claim resolution and client issue handling.

Claims Processing Training Claims Management

Senior CSR - IT

Encon India IT Technology

Jun 2009 - Dec 2012 (3 years 6 months)

Provided IT solutions, customer support and technical troubleshooting while collaborating across functions to maintain client relationships and service delivery.

Customer Support Technical Troubleshooting Client Relationship Management Cross Functional Collaboration