
Vikas Taneja
@vikastaneja
Branch Manager at Gleuhr Wellness, growing branch revenue 31% and improving patient retention 35%.
What I'm looking for
At Gleuhr Wellness Pvt. Ltd., I lead end-to-end branch operations, including revenue performance, service delivery, and a team of healthcare professionals and administrative staff. I increased monthly branch revenue by 31%, improved patient retention by 35%, and reduced waiting time by 22%.
At Airbnb Global Capability Center, I provided operational oversight for global customer experience teams and supervised 20+ associates during leadership absences. I maintained 100% SLA adherence, improved quality audit scores by 18%, and developed executive KPI dashboards.
Experience
Work history, roles, and key accomplishments
Branch Manager
Gleuhr Wellness Pvt. Ltd.
Nov 2024 - Present (1 year 10 months)
Lead end-to-end branch operations with accountability for revenue, service delivery, compliance, and team productivity. Achieved 31% revenue growth, 35% retention improvement, and 22% reduction in waiting time.
Subject Matter Expert – Operations
Jan 2018 - Jul 2024 (6 years 6 months)
Provided operational oversight and subject-matter expertise for global customer experience operations. Maintained 100% SLA adherence, improved quality scores by 18%, and led vendor governance with Teleperformance, Wipro, and Tech Mahindra.
Customer Service Executive & Assistant Team Leader
Admiral Solutions, EUI Ltd.
Jun 2016 - Jul 2017 (1 year 1 month)
Led and supported Customer Service Advisors handling UK motor insurance queries and policy servicing. Monitored team performance against CSAT, Quality, AHT, and SLA metrics and managed complex escalations with FCA compliance.
Team Leader – Sales Operations
TechVedic Technologies
Nov 2011 - Dec 2015 (4 years 1 month)
Led a 47-member Sales Operations team, managing daily sales operations, pipeline performance, and lead conversion. Achieved 110% of quarterly revenue targets, increased productivity by 20%, and reduced attrition by 15%.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Arts, Arts
Bachelor of Arts degree from Delhi University, completed in 2013.
S.D. Senior Secondary School
Higher Secondary Education, General
Higher Secondary Education from S.D. Senior Secondary School, completed in 2007.
KPMG
Lean Six Sigma Green Belt, Lean Six Sigma
Lean Six Sigma Green Belt certification from KPMG.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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