Looking for a job

Vikalp Kumar

@vikalpkumar

IT Helpdesk and Technical Support Specialist with customer-facing experience troubleshooting issues and documenting customer interactions.

India

Message

At Millionaire Track, I supported customers by responding to queries, troubleshooting concerns, and explaining solutions clearly. I also logged and tracked customer interactions and follow-ups.

My technical foundation includes Windows and macOS support, hardware and software troubleshooting, and networking basics such as TCP/IP, DNS, and LAN/WAN. I’m studying Computer Science and Engineering at Dr. B.C. Roy Engineering College, Durgapur.

As an event volunteer, I assisted with registrations and logistics and responded to participants’ questions. I’m interested in applying my customer support experience and technical knowledge in IT helpdesk work.

Experience

Work history, roles, and key accomplishments

Sales Executive

Millionaire Track

Feb 2021 - Aug 2021 (6 months)

Provided front-line support to customers by responding to queries, troubleshooting concerns, and resolving issues promptly to ensure high customer satisfaction. Applied analytical and problem-solving skills to diagnose customer needs and explain solutions clearly to non-technical end users.

Customer Service Troubleshooting Problem Solving Communication Skills Documentation Time Management

Education

Degrees, certifications, and relevant coursework

Dr. B.C. Roy Engineering College

B.Tech, Computer Science and Engineering

Activities and societies: Relevant coursework: Operating Systems, Computer Networks and Protocols, Database Management Systems, Programming (C, Python, Java).

Pursuing a B.Tech in Computer Science and Engineering with an expected graduation in August 2027.