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Vijeesh User

@vijeeshuser1

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Trust & Safety specialist improving platform integrity through fraud investigations, policy enforcement, and OSINT.

India

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What I'm looking for

I’m looking for a Trust & Safety role where I can own platform integrity end-to-end—fraud investigation, policy enforcement, OSINT-driven threat detection, and training—while maintaining SLA quality and continuously reducing false positives through clear, measurable enforcement.

I’m a Trust & Safety Specialist with 4 years of experience in high-volume policy enforcement, fraud investigation, and UGC moderation for global platforms. I identify emerging abuse patterns and mitigate platform risks with deep-dive OSINT investigations, helping teams reduce both harm and enforcement errors.

I’m recognized as a Subject Matter Expert (SME) who facilitates On-the-Job Training (OJT) and sustains strong operational performance. In my roles, I’ve maintained 100% SLA compliance, neutralized threats through structured escalation and incident handling, and achieved high moderation accuracy while supporting complex edge cases with tools like Zendesk, Salesforce, Jira, Confluence, and internal case management systems.

Experience

Work history, roles, and key accomplishments

Fraud & Ops Analyst

IEnergizer IT Services Pvt Ltd

Aug 2023 - Nov 2025 (2 years 3 months)

Investigated compromised and hacked accounts, identified fraud patterns, and executed secure account restoration to neutralize unauthorized access. Maintained 100% SLA compliance on high-priority queues and served as an OJT mentor to improve policy proficiency.

Fraud Investigation Account Restoration OSINT Content Moderation Policy Enforcement SLA OJT

Trust & Safety Representative

Concentrix Daksh

Jan 2022 - Jul 2023 (1 year 6 months)

Moderated high-volume UGC (text, image, video) to enforce global community guidelines, including graphic violence, extremism, and hate speech. Served as an IDP SME for complex edge cases, led OJT teams, and maintained 98% moderation accuracy while earning Best Performer for four consecutive quarters.

UGC Moderation Policy Enforcement Hate Speech Review Extremism & Violence Moderation IDP SME Escalation OJT Case Management