thanusha bm

I’m a Trust & Safety professional with 3+ years of experience monitoring user-generated content and account activity to identify fraudulent, abusive, and inauthentic behavior. I bring proven expertise in case management, content authenticity review, spam and review fraud detection, transaction analysis, and account investigations—making confident decisions in ambiguous situations while meeting quality and speed benchmarks.

At Vimeo, I monitored and investigated high volumes of user accounts, transactions, and platform activity to detect and act on ATO, subscription abuse, payment fraud, and coordinated spam. I conducted evidence-based investigations, managed chargebacks and payment disputes, and partnered with Product and Engineering by sharing recurring abuse trends—backed by strong results (94%+ CSAT, 87% First Contact Resolution) and a Vimeo “Pat on the Back” award for accuracy and policy compliance.