VIGNESH k vicky

I’m a Senior Technical Support Executive with experience resolving hardware, software, and network issues while keeping customers fully supported from diagnosis to resolution. I’m known for clear communication, strong problem-solving, and a consistently customer-focused approach.

At NWT Global Solutions Private Limited, I provide technical support by diagnosing issues and delivering effective solutions. I also manage and maintain key transportation documentation such as Bills of Lading, invoices, and fuel records to keep records accurate and accessible.

I take compliance seriously, using FMCSA documentation verification to ensure adherence to DOT regulations and safety standards. I also stay updated with product changes to strengthen customer support quality.

I maintain complete customer interaction logs in ticketing systems for proper tracking and follow-up, and I’ve been recognized with three performance awards for exceeding targets and supporting customer satisfaction. I support team members with documentation retrieval and training/mentoring, and I actively look for ways to improve support processes.