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Marcelo VighiMV
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Marcelo Vighi

@vighi

Former CIO at MetLife Brazil and Getnet LATAM, driving AI-powered transformation, engineering excellence, and business growth at scale.

Brazil
Message

I am a technology executive with 28 years of experience leading digital transformation, engineering, cloud platforms, and business innovation across Latin America. Most recently, I served as CIO of MetLife Brazil and previously as CIO LATAM at Getnet/PagoNxt, part of Santander Group.

At Getnet/PagoNxt, I helped scale a cloud-native payments platform from approximately 100,000 to over 200 million monthly transactions across Latin America. As Global Head of SRE, I transformed operational resilience, reducing mean time to detect incidents from 4.5 hours to 15 minutes and mean time to recovery from 20 hours to 30 minutes.

At MetLife Brazil, I led a technology organization of approximately 200 professionals, driving engineering transformation, application modernization, AI adoption, and business-aligned technology strategy. Key achievements included reducing legacy platform operating costs by approximately 96%, delivering a US$1.3 million CRM transformation business case, and introducing AI-enabled software engineering across 100% of our 98 developers.

My leadership combines deep technology expertise with executive-level business strategy, financial discipline, organizational transformation, and global stakeholder management. I have built and transformed technology capabilities across financial services, payments, insurance, and enterprise platforms.

I am now exploring CIO, CTO, VP of Technology, VP of Engineering, and technology transformation leadership opportunities where I can connect AI, technology, people, and business strategy to deliver measurable outcomes at scale.

Experience

Work history, roles, and key accomplishments

WOW Aceleradora de Startups logoWS
Current

Investor

WOW Aceleradora de Startups

Sep 2025 - Present (1 year 2 months)

Worked as Investor at WOW Aceleradora de Startups.

MetLife Brasil logoMB

Chief Information Officer (CIO)

MetLife Brasil

Sep 2025 - Aug 2026 (11 months)

● Led MetLife Brazil’s technology strategy, aligning digital initiatives, organizational transformation, and technology evolution with business objectives and corporate priorities.
● Managed a technology organization of approximately 200 professionals, including direct leadership of 6 executives/senior leaders, overseeing strategy execution, operational performance, and technology evolution.
● Man

Getnet logoGE

Chief Information Officer (CIO) - LATAM

Nov 2024 - Sep 2025 (10 months)

● Led the technology strategy across Latin America, aligning digital transformation initiatives, engineering capabilities, and technology operations with Santander Group’s strategic priorities.
● Managed regional technology organizations across Brazil, Mexico, Argentina, Chile, and Uruguay, leading multidisciplinary teams across Software Engineering, Infrastructure, Cloud, SRE, and Technology Oper

Getnet logoGE

Global Head of Site Reliability Engineering (SRE)

Apr 2024 - Nov 2024 (7 months)

● Led the transformation of the function’s operating model, implementing a reliability-driven structure based on observability, automation, incident management, and continuous improvement.
● Reduced MTTD from 4h30 to approximately 15 minutes (-94%) and MTTR from 20 hours to approximately 30 minutes (-97.5%), while establishing the LATAM Regional Command Center.
● Developed the Business Continuity

Getnet logoGE

Head of Platform Operations

Dec 2021 - Mar 2024 (2 years 3 months)

● Built and scaled the operational and technology capabilities of the PagoNxt/Getnet payments platform across Latin America, establishing Cloud Operations, FinOps, Capacity Management, and resilience practices to support geographic expansion and exponential transaction growth.
● Stabilized the platform following a 233% increase in daily transaction volume (3M → 10M transactions/day) driven by the

PØX logoPX

Co-Founder and Chief Technology Officer

PØX

Jan 2016 - Jan 2023 (7 years)

Worked as Co-Founder and Chief Technology Officer at PØX.

Agi logoAG

IT Infrastructure & Operations Manage

Agi

Jan 2021 - Dec 2021 (11 months)

● Led Agibank’s technology infrastructure and operations strategy, managing public cloud environments, data centers, databases, networks, telecommunications, and critical corporate technology services.
● Managed multidisciplinary technology teams, driving operational excellence, leadership development, and continuous improvement across infrastructure and support operations.
● Designed cloud comput

Agi logoAG

IT Platform & Infrastructure Team Lead

Agi

Oct 2018 - Dec 2020 (2 years 2 months)

Worked as IT Platform & Infrastructure Team Lead at Agi.

SI

Digital Transformation Lead – Blockchain Product Owner

Sicredi

Oct 2017 - Sep 2018 (11 months)

Worked as Digital Transformation Lead – Blockchain Product Owner at Sicredi.

SI

IT Operations Lead

Sicredi

Jan 2015 - Oct 2017 (2 years 9 months)

Worked as IT Operations Lead at Sicredi.

SI

IT Infrastructure Lead

Sicredi

Jan 2014 - Jan 2015 (1 year)

Worked as IT Infrastructure Lead at Sicredi.

SolarWinds logoSO

Head of Sales Engineering for Latin America

SolarWinds

Jan 2013 - Dec 2013 (11 months)

Worked as Head of Sales Engineering for Latin America at SolarWinds.

ULBRA logoUL

Graduate Program Professor – Information Security

ULBRA

Aug 2011 - Sep 2013 (2 years 1 month)

Worked as Graduate Program Professor – Information Security at ULBRA.

ULBRA logoUL

Associate Professor – Computer Networks

ULBRA

Aug 2011 - Sep 2013 (2 years 1 month)

Worked as Associate Professor – Computer Networks at ULBRA.

Dell logoDE

Senior Technical Consultant – SaaS Services and Cloud Solutions

Jul 2010 - Jan 2013 (2 years 6 months)

Worked as Senior Technical Consultant – SaaS Services and Cloud Solutions at Dell.

IBM logoIB

Senior IT Specialist, Team Leader, and Senior Microsoft Infrastructure Architect

Nov 2009 - Jul 2010 (8 months)

Worked as Senior IT Specialist, Team Leader, and Senior Microsoft Infrastructure Architect at IBM.

SI

Senior IT Specialist

Sicredi

Jan 2009 - Nov 2009 (10 months)

Worked as Senior IT Specialist at Sicredi.

IBM logoIB

Team Leader & Senior IT Specialist

Aug 2001 - Dec 2008 (7 years 4 months)

Worked as Team Leader & Senior IT Specialist at IBM.

Education

Degrees, certifications, and relevant coursework

SA

Scholé AI

Intro to Understanding AI Agents

Sep 2026

SA

Scholé AI

Retrieval Augmented Generation (RAG)

Oct 2026

MI

Microsoft

AI Skills Fest 2026

Jun 2026

SA

Scholé AI

Decision Rights for Agents

Nov 2026

SA

Scholé AI

Agents

Sep 2026

HR

Harvard Data Science Review

2.5 Week Intensive | Agentic AI

Oct 2026

SA

Scholé AI

Context Engineering

Oct 2026

SA

Scholé AI

Human-in-the-loop Model Evaluation

Oct 2026

SA

Scholé AI

Building Multi-Agent Systems

Sep 2026

Stanford University Graduate School of Business logoSB

Stanford University Graduate School of Business

LCOR (Leading Change and Organizational Renewal) - Executive Program, Business Administration and Management, General

2023 - 2023

Joint Harvard & Stanford executive program on leading change and organizational renewal.

LI

LinkedIn

Digital Transformation

Jul 2023

MI

Microsoft

MVP Alumni

May 2023

SB

Stanford University Graduate School of Business

Leading Change and Organizational Renewal

Oct 2023

DI

DevOps Institute

Site Reliability Engineering (SRE) Foundation℠ Certification

Mar 2021

MI

Microsoft

Microsoft Certified: Azure Fundamentals

Jun 2021

DI

DevOps Institute

DevOps Foundation Certification

Jan 2019

DI

DevOps Institute

DevOps Leader

Mar 2019

Unisinos logoUN

Unisinos

Master of Science - MS, Business and Management - Strategy and Competitiveness

2016 - 2018

Área de concentração: Estratégia e Competitividade

Avaliado com nota máxima pela Capes, o Programa Profissional em Gestão e Negócios (PPGN) da Unisinos alia conhecimento científico à prática transformadora, ampliando perspectivas profissionais e pessoais. É voltado a executivos que se destacam pela visão estratégica e capacidade de liderança.

Para dar conta da complexidade dos desafios organizac

BC

Blockchain Council

Certified Blockchain Expert

Feb 2018

ET

ETS

TOEIC

Apr 2014

Universidade de Santa Cruz do Sul logoUS

Universidade de Santa Cruz do Sul

Postgraduate Diploma, Business Process Management

2011 - 2013

Senac Brasil logoSB

Senac Brasil

Postgraduate Diploma, IT Governance

2009 - 2011

CA

Cloud Security Alliance

Certificate of Cloud Security Knowledge (CCSK)

Nov 2010

Universidade Luterana do Brasil logoUB

Universidade Luterana do Brasil

Bachelor's degree, Computer Networks

2001 - 2005

EP

EXIN your ICT competence partner

ITIL Foundation

Université de Poitiers logoUP

Université de Poitiers

Master's degree, Business and Management - Strategy and Competitiveness

2016 - 2019

The Professional Master's in Business and Management forms qualified professionals who have an advanced professional and transforming practice to meet social and economic demands, in order to transfer knowledge to society and create value for businesses. Its applied emphasis is suitable for professionals who want to combine a high-level knowledge with their personal and professional perspectives.

Universidade La Salle logoUS

Universidade La Salle

High School, Information Technology

1997 - 1999

Tech stack

Software and tools used professionally

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