Vidya Vijayan

I have over 7 years of experience in Customer Success, Quality Assurance, and Client Relationship Management. I currently work as a Senior QC Auditor at Way.com, where I audit customer interactions across calls, emails, and chats, monitor quality and customer satisfaction metrics, identify performance gaps, and drive process improvements

Executed quality assurance audits of customer support interactions across phone, email, and chat platforms, ensuring compliance with company policies and quality benchmarks. Conducted data-driven analysis of QA scores, CSAT, FCR, and VoC feedback to identify performance trends and implement process improvements.

Handled inbound and outbound patient support communications for a U.S.-based home health agency, ensuring compliance with service standards and efficient issue resolution. Scheduled and coordinated clinician visits, managed appointment calendars, and facilitated care delivery to support optimal patient outcomes.

Provided end-to-end guest support, delivering personalized service and fostering positive customer experiences to drive guest satisfaction and retention. Coordinated reservations, handled escalations, and addressed guest requests effectively while maintaining compliance with hospitality service standards.

Pursued an MBA from Bangalore University from 2017 to 2019.

Completed a Bachelor of Business Administration from MG University from 2014 to 2017.