At Cognizant Technology Solutions, I lead end-to-end back-office operations for mission-critical GIS workflows, maintaining 100% data accuracy while monitoring SLAs across LATAM, APAC, and EMEA.
I've improved regional mapping and data-handling processes by identifying bottlenecks, building reporting dashboards with SQL, Power BI, and Advanced Excel, and automating routine work through basic VBA and macros. I also manage high-priority escalations, compliance standards, ERP/CRM tracking, and vendor coordination.
I bring an MBA in IT Management, analytical thinking, and cross-cultural communication to complex operational environments.
