VUVictor User
@victoruser2
Dedicated customer experience professional with strong leadership skills.
GhanaWhat I'm looking for
I am a passionate Philomath with a strong commitment to excellence in every task I undertake. My experience in customer experience management has equipped me with the skills to lead teams effectively, ensuring that we meet and exceed our KPIs. I thrive in competitive environments and am always eager to learn and grow professionally.
Throughout my career at iSON XPERIENCES, I have developed a keen ability to monitor team performance, coach team members, and streamline processes for operational efficiency. My dedication to customer satisfaction has led to high-quality scores and successful resolution of customer issues. I believe in fostering strong communication across departments to enhance collaboration and achieve organizational goals.
Experience
Work history, roles, and key accomplishments
Social Media Supervisor
iSON XPERIENCES
Jun 2024 - Present (11 months)
In my role as Social Media Supervisor, I develop and execute social media strategies, manage content calendars, and oversee community engagement. I also track team performance and adjust strategies based on analytics and reporting.
Back Office Supervisor
iSON XPERIENCES
Jun 2024 - Present (11 months)
As a Back Office Supervisor, I monitor team productivity and performance to achieve department KPIs. I ensure customer issues are resolved within SLA and provide coaching and feedback to team members. I also report on team performance and streamline processes for operational efficiency.
Inbound Executive
iSON XPERIENCES
Apr 2021 - Jun 2022 (1 year 2 months)
As an Inbound Executive, I resolve customer complaints and provide information about products and services. I achieve daily call targets and maintain high quality scores while ensuring customer satisfaction.
Back Office Executive
iSON XPERIENCES
May 2022 - Jun 2024 (2 years 1 month)
In my role as Back Office Executive, I handle customer complaints and requests, ensuring optimal service levels. I achieve high satisfaction rates by resolving issues efficiently and providing timely feedback.
Education
Degrees, certifications, and relevant coursework
Ghana Christian University College
Diploma, Human Resource
2019 - 2020
Kpando Technical Institute
G.B.C.E, Business Studies
2014 - 2017
Studied Business Studies, gaining foundational knowledge in business principles and practices.
No.1 Junior High School
B.E.C.E, General Education
Completed General Certificate of Education, focusing on foundational education.
Origin College
MCA, Pharmacy
Completed a 600-hour course in Pharmacy, gaining essential knowledge in pharmaceutical practices.
Availability
Location
GhanaAuthorized to work in
Job categories
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