Open to opportunities

Victor Mwago

@victormwago

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LegalTech implementation specialist with a passion for client success.

Kenya

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What I'm looking for

I am looking for a role that fosters innovation in LegalTech, emphasizes collaboration, and offers opportunities for professional growth.

I am a LegalTech support with over three years of experience in document automation and AI-powered drafting tools. My journey has been marked by a proven record of managing global implementations and resolving escalations, all while translating legal team goals into flexible technical solutions. I am passionate about building clean, ethical automation systems that bridge the gap between product and customer feedback loops.

At Avvoka Limited, I have played a pivotal role in the development and launch of innovative AI-powered tools for document automation. My contributions have significantly accelerated document preparation, enhancing efficiency for legal teams across various regions. I take pride in my ability to customize document workflows and provide technical troubleshooting, ensuring a seamless user experience for our enterprise clients.

Previously, I served as a Professional Support Lawyer at DLA Piper, where I led initiatives that improved compliance and reduced document retrieval time. My commitment to knowledge management and legal research has not only enhanced inter-departmental collaboration but also ensured that our practices remain aligned with the latest legislative changes. I am eager to continue leveraging my skills to drive success in the LegalTech space.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Avvoka Limited

Apr 2022 - Present (3 years 2 months)

As a Customer Success Manager, I collaborated on the development of AI-powered document automation tools, significantly improving efficiency for legal teams. I designed Microsoft Word-based templates and customized workflows, leading to an 88% increase in contract generation speed. I also provided technical support and training to legal teams across multiple regions.

Document Automation AI Powered Drafting Microsoft Word Technical Support Project Management Customer Training Compliance

Professional Support Lawyer

DLA Piper (Africa)

Feb 2021 - Apr 2022 (1 year 2 months)

In my role as a Professional Support Lawyer, I managed document automation and knowledge management systems, leading training sessions for legal teams. I implemented a Knowledge Management Policy that ensured compliance with legal standards and enhanced inter-departmental collaboration.

Document Management Knowledge Management Legal Research Microsoft Word Compliance Training Project Management Policy Development

Knowledge Management Consultant

Oraro and Company Advocates

Feb 2018 - Mar 2020 (2 years 1 month)

As a Knowledge Management Consultant, I developed legal document templates and digitized workflows to improve accessibility. I led training sessions on best practices for document automation, enhancing the firm's operational efficiency.

Templates Training Microsoft Office Knowledge Sharing Project Management Legal Research Compliance Accessibility

Marketing

Sheriasoft

Jul 2017 - Jul 2017 (0 months)

I contributed to the establishment of Sheriasoft, the first web-based legal practice management software in Kenya, focusing on marketing strategies to promote the product.

Marketing Strategy Legal Software Product Development Client Engagement Brand Awareness Project Management Market Research Digital Marketing

Professional Support Lawyer

Africa Legal Network

Nov 2014 - Jun 2017 (2 years 7 months)

In my role at Africa Legal Network, I provided legal updates and feedback to ensure high standards of accuracy in the firm's content. I demonstrated strong project management skills while balancing multiple responsibilities.

Project Management Knowledge Management Legal Research Compliance Team Collaboration Communication