MKMarvin Karungii
@marvinkarungii
Versatile legal and technology professional with customer service expertise.
KenyaWhat I'm looking for
I am a versatile legal and technology professional with proven expertise in customer service, artificial intelligence, data science, and data protection. My commitment to enhancing customer satisfaction and optimizing workflows has been recognized throughout my career. I thrive in roles that value innovation and client-centric service, where my technical knowledge and legal insights can drive impactful contributions.
In my current role as a Course Trainer for GDPR at the African Centre for Data Science & Analytics Ltd, I facilitate comprehensive training sessions on data protection principles and compliance frameworks. My previous experience as an Expert Annotator involved collaborating with legal professionals and data scientists to ensure data integrity and improve AI model performance. I have consistently maintained high customer satisfaction scores in various customer service roles, demonstrating my ability to deliver empathetic and efficient support.
Experience
Work history, roles, and key accomplishments
Course Trainer - Certified GDPR-Data Protection Officer
African Centre for Data Science & Analytics Ltd
Nov 2024 - Present (7 months)
Facilitates training sessions on GDPR principles and compliance for professionals. Develops training materials and guides organizations in implementing GDPR-compliant processes. Evaluates trainee progress and raises awareness of data protection across Africa.
Expert Annotator
Common Law | Mindrift
May 2024 - Jun 2024 (1 month)
Annotated data in Common Law concepts to improve machine learning accuracy. Collaborated with legal professionals and data scientists to ensure quality control and maintained records for process improvement.
Customer Support Specialist
Shipt
Mar 2024 - Apr 2024 (1 month)
Served as a liaison for customers and Shoppers, ensuring a seamless shopping experience and resolving issues during the shopping process.
Customer Service Representative
Hudson’s Bay Company
Feb 2024 - Mar 2024 (1 month)
Delivered personalized customer service, resolved complaints, and gathered customer insights to improve service strategies.
Guest Service Representative
Vacasa
Jan 2024 - Feb 2024 (1 month)
Coordinated guest interactions, ensuring a positive experience from check-in to check-out. Managed complex inquiries and maintained service quality.
Call Centre Agent
CCI Kenya
Jul 2022 - Jan 2024 (1 year 6 months)
Provided customer support managing inquiries across multiple channels. Streamlined guest services and maintained a high customer satisfaction score.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Laws, Law
Activities and societies: Participated in moot court competitions, recognized as a finalist in the UoN-SoL Moot Court 2021.
Completed a Bachelor of Laws (LL. B) with a strong foundation in legal principles and practices, focusing on various aspects of law including evidence, contracts, and constitutional law.
UNUniversity of Nairobi
Diploma in Criminology and Social Order, Criminology
Earned a Diploma in Criminology and Social Order, studying the social aspects of crime and the legal system's response to criminal behavior.
African Centre for Data Science and Analytics
Certified Data Scientist, Data Science
Achieved certification as a Data Scientist, focusing on data analysis, machine learning, and the application of data science in various fields.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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