Victor Jesuniyi

I’m a Customer Service and Support Representative with two years of experience delivering exceptional, multichannel service in fast-paced digital environments. I handle high-volume phone, email, and live chat while keeping my CRM records accurate and up to date.

I’ve maintained strong performance, including a 95% customer satisfaction rating, a 90% First Contact Resolution rate for complex billing and service inquiries, and faster responses by reducing live chat first-response times by 50%. I’m confident turning objection handling and pricing concerns into clear, informed decisions that drive customer confidence.

In my role at Reil Homes, I resolved 50+ daily inbound multichannel inquiries, diagnosed Tier-1 technical issues to minimize user downtime, and reduced escalation to the IT department. I also administered data entry in Salesforce and proprietary CRMs with 100% accuracy for full team visibility.

I take pride in improving workflows—creating an internal knowledge base and quick-reference guides to streamline support and accelerate call-handling times. I work independently and reliably in remote settings, consistently meeting daily and weekly performance targets.