Looking for a job

Victoria Winkler

@victoriawinkler

I improve retail operations and customer experiences through store leadership, KPI analysis, and organized administration.

Germany

Message

What I'm looking for

I'm seeking a new challenge where I can showcase my organizational, administrative, and leadership skills while providing an excellent customer experience.

At Foot Locker Germany, I lead store operations, visual merchandising, stock, communications, and customer experience as an Assistant Store Manager. I analyze retail KPIs and implement strategies to improve store performance while supporting recruitment, onboarding, and in-house promotions.

I've progressed from Sales Assistant to Shift Lead and Assistant Store Manager through years of retail experience in Leipzig and Berlin. Alongside my work, I'm pursuing an M.A. in Translation, building on a B.A. in English and Media Studies and native-level German and English skills.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant Working Student

Current

KKH Kaufmännische Krankenkasse Halle

Aug 2026 - Present (2 months)

Working student for a health insurance company in case processing. Using 21|cNg, I process and maintain the client database. I verify client data, update profiles where necessary and approve or reject requests for treatment reimbursement.

21c|Ng SharePoint Case Management Case Management Systems Case Processing Health Insurance Health Information Management Health Insurance Operations Health Insurance Administration Health Insurance Claims Processing

Assistant Store Manager

Foot Locker Germany

Jul 2024 - Aug 2026 (2 years 1 month)

Responsible for visual merchandising, store operations, and stock. Assists store management in recruiting and developing onboarding models, analyzes retail KPIs, and implements strategies to improve store performance.

Visual Merchandising Store Operations Stock Management Recruitment Onboarding Performance Improvement Team Leadership Salesforce

Education

Degrees, certifications, and relevant coursework

Leipzig University

Master of Arts, Translation Studies and Linguistics

2024 -

Pursuing a Master of Arts in Translation with a focus on Translation Studies and Linguistics, covering legal, medical, IT, and media-specialized fields.