VRVictoria Russell
@victoriarussell
Dedicated team lead focused on customer satisfaction and service excellence.
United StatesWhat I'm looking for
As a dedicated Team Lead with a strong commitment to customer satisfaction, I thrive on creating positive experiences for clients. My journey in customer service has equipped me with the skills to analyze and present data effectively, ensuring that I meet and exceed client expectations. I believe in the power of teamwork and strive to foster an environment where everyone contributes to our shared success.
In my current role at V Shred LLC, I have successfully trained staff to handle challenging customer interactions, resulting in improved service delivery. My previous experience as a Benefits Advisor at UnitedHealthcare allowed me to enhance my analytical skills, where I tracked insurance claims and provided tailored recommendations to policyholders. I take pride in building strong relationships with clients through active listening and effective problem resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Representative Team Lead
V Shred LLC
Feb 2022 - Present (3 years 4 months)
Trained staff to provide excellent customer service, focusing on challenging customer interactions. Analyzed and collected customer information to prepare product or service reports, while also navigating multiple computer systems and applications to find necessary information.
Benefits Advisor
UnitedHealthcare
Jan 2021 - Present (4 years 5 months)
Tracked insurance claims to assist policyholders in settling claims, which increased customer satisfaction by 2%. Performed needs analysis to obtain information for appropriate health insurance product recommendations and answered inbound calls from policyholders to discuss insurance options.
Medical Receptionist
Parsi Pediatrics
May 2017 - Present (8 years 1 month)
Ensured HIPAA compliance and developed office flyer notifications for important policy changes and events. Used NexGen to schedule and manage patient appointments for diagnostic, surgical, and consultation services in a busy pediatric office with 8 providers.
Education
Degrees, certifications, and relevant coursework
University of Texas at San Antonio
Bachelors of Business Management, Business Management
Currently pursuing a Bachelor's degree in Business Management. Expected to graduate in 2024.
Sandra Day O'Connor High School
High School Diploma, General Studies
Activities and societies: Honor Roll
Received a high school diploma from Sandra Day O'Connor High School. Achieved Honor Roll recognition.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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