Victoria Russell - Customer Service Representative Team Lead - V Shred LLC | Himalayas
Victoria RussellVR
Open to opportunities

Victoria Russell

@victoriarussell

Dedicated team lead focused on customer satisfaction and service excellence.

United States

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

As a dedicated Team Lead with a strong commitment to customer satisfaction, I thrive on creating positive experiences for clients. My journey in customer service has equipped me with the skills to analyze and present data effectively, ensuring that I meet and exceed client expectations. I believe in the power of teamwork and strive to foster an environment where everyone contributes to our shared success.

In my current role at V Shred LLC, I have successfully trained staff to handle challenging customer interactions, resulting in improved service delivery. My previous experience as a Benefits Advisor at UnitedHealthcare allowed me to enhance my analytical skills, where I tracked insurance claims and provided tailored recommendations to policyholders. I take pride in building strong relationships with clients through active listening and effective problem resolution.

Experience

Work history, roles, and key accomplishments

VL
Current

Customer Service Representative Team Lead

V Shred LLC

Feb 2022 - Present (3 years 4 months)

Trained staff to provide excellent customer service, focusing on challenging customer interactions. Analyzed and collected customer information to prepare product or service reports, while also navigating multiple computer systems and applications to find necessary information.

UN

Benefits Advisor

UnitedHealthcare

Jan 2021 - Present (4 years 5 months)

Tracked insurance claims to assist policyholders in settling claims, which increased customer satisfaction by 2%. Performed needs analysis to obtain information for appropriate health insurance product recommendations and answered inbound calls from policyholders to discuss insurance options.

PP

Medical Receptionist

Parsi Pediatrics

May 2017 - Present (8 years 1 month)

Ensured HIPAA compliance and developed office flyer notifications for important policy changes and events. Used NexGen to schedule and manage patient appointments for diagnostic, surgical, and consultation services in a busy pediatric office with 8 providers.

Education

Degrees, certifications, and relevant coursework

UA

University of Texas at San Antonio

Bachelors of Business Management, Business Management

Currently pursuing a Bachelor's degree in Business Management. Expected to graduate in 2024.

SS

Sandra Day O'Connor High School

High School Diploma, General Studies

Activities and societies: Honor Roll

Received a high school diploma from Sandra Day O'Connor High School. Achieved Honor Roll recognition.

Tech stack

Software and tools used professionally

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