Victoria Rivera

Supervised a team of 16 FTEs, ensuring optimal performance and development across coding, release of information, analysis, and quality review functions. Developed and implemented policies and procedures to enhance operational efficiency and oversaw compliance initiatives as the Privacy Officer, ensuring adherence to HIPAA regulations.

Identified, troubleshooted, and resolved issues related to the EHR system and other integrated systems. Assisted other Informatics team members with assigned duties and monitored incoming emails from hospital staff for issues and concerns.

Performed administrative functions such as scheduling weekly meetings and events with senior leadership and hospital staff. Maintained and organized information on contracts and purchase orders to maximize efficiency in document recall.

Oversaw and maintained daily administrative operations to enhance and support a cohesive office environment. Conducted research, compiled data, and prepared reports for department and committee meetings.

Promoted to interim lead, demonstrating dedication that maximized team results and oversaw daily administrative operations. Conducted research, compiled data, and prepared reports for Joint Commission compliance.

Communicated with physicians for missing documentation or questions, offering guidance and education when needed. Ensured records were accurate and complete within compliance guidelines according to Joint Commission and other governing body standards.

Prepped, scanned, and indexed documents to be placed into OnBase and maintained patient information in the electronic medical record by performing quality reviews. Managed various projects before EMR implementation (EPIC) and maintained the Master Patient Index (MPI).

Picked up, filed, and prepped in-patient charts needed for upcoming appointments, and reviewed records for completeness, accuracy, and compliance with regulations. Retrieved patient medical records for physicians, technicians, or other medical personnel.

Picked up, filed, and prepped in-patient charts needed for upcoming appointments, and reviewed records for completeness, accuracy, and compliance with regulations. Retrieved patient medical records for physicians, technicians, or other medical personnel.

Grade: 3.6

Currently pursuing a Master's in Health Information Management. Maintaining a strong academic record with an overall GPA of 3.6.

Grade: 3.7

Completed a Bachelor of Science in Sociology with a concentration in Global Health and a minor in Criminal Justice. Achieved a high academic standing with an overall GPA of 3.7 and received honors on both the Dean's and President's Lists.

Obtained an Associate of Arts degree with a concentration in Biology.

Graduated from Sandra Day O'Connor High School. Achieved perfect attendance for all four years, demonstrated good citizenship, and was consistently on the A-B Honor Roll.