Open to opportunities

Adrianne Bennett

@adriannebennett

Message

Remote pre-authorization and client care professional driving compliance, retention, and operational efficiency.

United States

Message

What I'm looking for

I’m looking for a remote role where I can own pre-authorization and client-care workflows—using strong communication and compliance to reduce denials, resolve discrepancies quickly, and improve processes through accurate documentation and quality assurance.

I’m a dynamic, results-oriented professional with over 10 years of customer & client care experience, known for exceptional communication, strong organization, and proactive problem-solving. I bring a relationship-first approach to client retention, paired with operational discipline—clear documentation, compliance focus, and continuous quality improvement—supported by tools like CRM systems (Salesforce) and ticketing/call platforms (Zendesk).

In my most recent role as a Remote Pre-Authorization Coordinator, I obtained pre-authorization approvals for medical procedures, reworked denied authorizations, and collaborated with insurance providers to resolve discrepancies while maintaining compliance documentation. I’ve also built strong outcomes in insurance verification—verifying patient demographics and insurance details to minimize claim denials and improving revenue and collections by ensuring billing and registration accuracy—alongside HIPAA-compliant home health scheduling and client concierge support where I delivered high-touch, timely resolutions through quality assurance.

Experience

Work history, roles, and key accomplishments

Pre-Authorization Coordinator

Mercy Hospital

Jan 2025 - Jun 2025 (5 months)

Obtained pre-authorization approvals for medical procedures and reworked denied authorizations. Collaborated with insurance providers and maintained documentation to ensure compliance with hospital and insurance protocols.

Pre Authorization Denied Authorization Rework Compliance Documentation

Client Care Advocate

Savoya

Jul 2023 - Jan 2025 (1 year 6 months)

Provided high-touch concierge service to high-profile clients, ensuring exceptional satisfaction. Fostered client relationships, resolved requests with timely personalized support, and performed quality assurance.

Client Relationship Management Concierge Services Quality Assurance Customer Retention

Insurance Verification Specialist

GI Alliance

Oct 2019 - May 2024 (4 years 7 months)

Verified patient demographics and insurance details to minimize claim denials. Facilitated timely procedures through insurance verifications and authorizations, improving revenue and collections by supporting billing and registration accuracy.

Insurance Verification Insurance Authorization Billing And Registration Accuracy

Home Health Scheduler

Viva Pediatrics

Feb 2019 - Oct 2019 (8 months)

Coordinated nursing schedules to align with patient care needs and insurance compliance. Served as a liaison between clinical staff and departments and managed insurance verification while maintaining HIPAA compliance.

Insurance Verification HIPAA compliance Clinical Coordination

Insurance Authorization Representative

AmerisourceBergen

Aug 2018 - Feb 2019 (6 months)

Secured timely insurance approvals for medical procedures to support prompt patient care. Reduced claim denials by verifying patient insurance details and improving claims efficiency.

Insurance Authorization