At In Good Health, I handled patient, provider, and insurance communications, verified patient information and coverage, and coordinated appointments. I earned 95–98% quality assurance ratings while improving first-call resolution.
As a Client Success Associate at an Insurance Agency - BPO, I managed a portfolio of 150+ US insurance clients. I achieved a 92% retention rate and 97% QA score while reducing average response time by 30% and maintaining 95% SLA adherence.
At ALX Group, I processed applications and records, handled customer inquiries, and resolved complaints. I also hold certifications in virtual medical assistance, insurance verification, phone reception, medical scribing, and HIPAA awareness.
