Victor Feliciano
@victorfeliciano
I lead high-volume luxury retail operations, sales teams, and premium client experiences.
United KingdomWhat I'm looking for
I've led retail operations and sales teams across the UK, USA, Italy, Brazil, and international cruise markets, with a focus on premium client experiences and revenue delivery.
At Moon Vacation Getaways (Moon Palace), I supervise sales of resort memberships, VIP accommodations, and resort credit programs. I coach representatives live on the floor, manage client flow, and work with resort leadership to deliver revenue KPIs and guest satisfaction.
With Harding Brothers on Princess Cruises, I managed end-to-end luxury retail operations and teams of up to 25 people, earning a rapid promotion to Store Manager after surpassing targets. At Adidas Group, I directed flagship floor operations for a multi-million-pound store and led up to 60 staff members.
I've also delivered bespoke luxury sales at Signature Bespoke, strengthened brand presentation at Oakley Vault, and built a training programme for Hiper Fitness Supplements that increased store revenue by 40% in two months.
Experience
Work history, roles, and key accomplishments
Sales & Operations Supervisor
Moon Vacation Getaways (Moon Palace)
Mar 2026 - Present (6 months)
Direct and supervise a high performing sales team selling exclusive resort membership packages, VIP accommodations, and resort credit programs. Oversee daily turn management operations to ensure seamless client flow and optimize overall team closing percentages.
Education
Degrees, certifications, and relevant coursework
Moon Vacation Getaways (Moon Palace)
Sales & Operations Supervisor, Sales & Operations
2026 -
Direct and supervise a high performing sales team selling exclusive resort membership packages, VIP accommodations, and resort credit programs.
Harding Brothers (Princess Cruises)
Retail Store Manager, Retail Management
2024 - 2025
Managed end to end retail store operations onboard luxury international cruise ships, overseeing staff teams of up to 25 members.
Adidas Group
Floor Manager, Retail Management
2023 - 2024
Directed floor operations for a premier high volume retail flagship generating multi million pound annual revenues, leading a team of up to 60 staff members.
Oakley Vault
Assistant Store Manager, Retail Management
2022 - 2023
Partnered directly with the Store Manager to achieve monthly revenue targets through continuous staff coaching and daily briefing sessions.
Signature Bespoke Ltd.
Senior Sales Executive, Sales
2021 - 2021
Managed custom bespoke tailoring consultations, custom fittings, and long term relationships with high net worth clientele.
Adidas Group
Sales Supervisor, Retail Management
2019 - 2021
Supported store leadership in managing daily floor routine, shift planning, opening/closing procedures, and team development.
Dufry Cruise Flagship
Promo Ambassador, Retail Promotions
2015 - 2018
Planned and hosted onboard retail promotions, seminars, and VIP events across international luxury cruise lines.
Starboard Cruise Services
Promo Ambassador, Sales
2012 - 2015
Spearheaded promotional sales strategies and guest engagement across global routes.
2V Sales Consulting
Sales Trainer & Consultant, Sales Training
Designed and deployed a comprehensive commercial training program for Hiper Fitness Supplements, driving a 40% store revenue increase in two months.
Town & Country Surf Store
Sales Attendant, Retail Sales
2007 - 2011
Built core sales skills, client engagement methods, and customer service expertise on the retail floor.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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