Victor Ambonati
@victorambonati
Operations Analyst at Mayflower managing 55 daily Zendesk tickets while identifying patterns that support process improvement and quality control.
BrazilWhat I'm looking for
At Mayflower, I manage around 55 customer tickets a day through Zendesk, troubleshooting account, purchase, access, and platform issues while maintaining SLA expectations. I apply standardized processes and identify recurring issues and escalation patterns that can support process improvement and quality control.
At Varsity Tutors, I reviewed recorded tutoring sessions for professionalism, content deviations, compliance concerns, and user behavior issues, and monitored live sessions to resolve technical problems. At Luckbox, I supported international users in a regulated environment, handled verification workflows, and assisted with translation and localization of customer-facing content.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Mayflower
Nov 2025 - Present (11 months)
Manages ~55 customer tickets per day through Zendesk across chat, email, and ticketing workflows. Troubleshoots account, purchase, access, and platform issues while maintaining SLA expectations and applying standardized processes.
Reviewed recorded tutoring sessions for professionalism, content deviations, compliance concerns, and user behavior issues. Monitored live sessions and resolved technical issues affecting tutors and students in real time.
Operations Representative
Luckbox
May 2021 - Jul 2023 (2 years 2 months)
Supported international users across account, payment, betting/event, and platform issues in a regulated environment. Handled verification workflows related to deposits, withdrawals, account adjustments, and license requirements.
Gaming Support Agent - PT
5CA
Apr 2020 - Aug 2020 (4 months)
Provided ticket and email support for players, including account recovery, game events, and troubleshooting.
International B2B experience with global prospects, outreach targets, meeting scheduling, and product communication.
Education
Degrees, certifications, and relevant coursework
FATEC
Systems Development and Analysis, Systems Development and Analysis
2015 - 2016
Incomplete Systems Development and Analysis program at FATEC from 2015 to 2016.
ETEC Jardim Ângela
IT Technician, Information Technology
2012 - 2013
Completed IT Technician program at ETEC Jardim Ângela from 2012 to 2013.
ETEC Zona Sul
High School, High School
2010 - 2013
Completed high school education at ETEC Zona Sul from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
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