Looking for a job

Victor Adelakun

@victoradelakun

I resolve customer issues clearly and professionally, supported by growing web-development and technical troubleshooting skills.

Nigeria

Message

What I'm looking for

I'm seeking a Customer Support, Customer Service, Customer Success, or Technical Support role where I can apply clear communication, problem-solving, reliability, and customer-focused thinking.

At Wifinity, I support customers with service-related enquiries, investigate issues, and work toward appropriate resolutions while keeping communication clear and professional.

I'm comfortable managing customer cases, escalating complex problems, and adapting explanations to each customer's level of understanding. I stay calm with frustrated or time-sensitive customers and work independently in remote environments.

Alongside customer support, I'm studying Computer Science at the National Open University, Nigeria, and building practical web-development skills through The Odin Project.

I'm developing projects with HTML, CSS, JavaScript, Git, and GitHub, strengthening my understanding of digital products and my ability to troubleshoot and explain technical issues to non-technical users.

Experience

Work history, roles, and key accomplishments

Customer Service Consultant

Wifinity

Provided customer support for service-related enquiries and issues, investigating problems and working toward effective resolutions. Managed cases efficiently, escalated complex issues, and adapted to new tools and workflows in a remote environment.

Customer Support Case Management Complaint Handling Issue Resolution Problem Solving Remote Customer Support Escalation Handling

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Bachelor of Science, Computer Science

Currently pursuing a degree in Computer Science, developing technical, analytical, and problem-solving skills alongside practical web-development training.