At Cogitotech, I improved operational performance and cut annotation costs by standardising and refining team workflows. I also used root cause analysis to address underperformance and client feedback to identify service gaps.
I currently work as Sr. Operations Team Lead, managing project timelines, deliverables, and resources while coaching and training team members. I develop onboarding materials and maintain client relationships across active projects.
Earlier at Cogitotech, I worked as Assistant Team Lead, introducing fixes for recurring bottlenecks and supporting onboarding, coaching, and staffing. As a Quality Analyst, I produced quality reports and used fishbone and Pareto analysis to present findings.
Across 120+ projects in AI, ag-tech, automotive, and medical domains, I achieved a 95% success rate. Accomplishments include leading a 155-person team on an ag-tech annotation project and overseeing a 180-person team on a 2D labelling project.
