Via Viance Percie Velasco

Manage appointments and calendars using Cliniko, Google Calendar, and Podio; coordinate patient scheduling, confirmations, recalls, and related administrative follow-ups. Maintain patient records, process medical reports, and prepare weekly and monthly reports covering takings, wages, revenue, KPIs, appointments, referrals, and other clinic performance measures.

Assist customers with product inquiries related to herbal supplements, wellness products, and general health concerns while providing professional and customer-focused support. Support customers with order placement, billing creation, payment processing, and follow-ups, contributing to daily sales conversions and customer satisfaction.

Managed appointment scheduling, rescheduling, cancellations, and calendar coordination with high accuracy. Processed billing, insurance verification, payment administration, and claims-related documentation.

Processed high-volume records and maintained accurate documentation systems with strict confidentiality. Assisted clients with inquiries, administrative procedures, and document coordination.

Processed hospital billing, payment documentation, insurance verification, and PhilHealth claims administration. Maintained accurate patient and billing records while ensuring confidentiality and compliance.

Completed a Bachelor of Secondary Education degree with a focus on Social Studies from 2014 to 2019.