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verusha chetty

@verushachetty

Specialist medical recruiter and healthcare administration in medical billing /coding professional with strong verification and placement success.

South Africa
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What I'm looking for

I am seeking a role in healthcare recruitment or administration where I can apply my verification, placement, and coordination skills to improve patient access, reduce denials, and support a collaborative team culture.

I am a specialist medical recruiter and healthcare administration with experience in medical billing and coding . extensive experience in career counseling, placement, and medical billing verification. I have a strong record of tailoring career guidance and job-seeker services to diverse clients, achieving a 90% employment placement rate.

My clinical-administrative background includes roles in medical support centers, hospital verification, and private surgical practice administration with regards to claims submission. billing procedures knowledge on insurance protocol and procedures . where I managed insurance eligibility, prior authorizations, and coordinated with clinical teams to reduce denials and streamline patient access.

I excel in high-volume call handling, CRM and coordination tools (Trello, Slack, ClickUp, HubSpot, RingCentral, Teams, Birdie, Access), and maintaining compliance with HIPAA and payer policies. I bring solution-driven performance, attention to detail, and strong relationship management with patients and stakeholders.

I hold a BCom(LLB) from UNISA (2023) and seek roles that leverage my recruitment, verification, and administrative leadership skills to improve patient access, revenue cycle outcomes, and staff performance.

Experience

Work history, roles, and key accomplishments

Contesto logoCO
Current

Medical Support Agent

Contesto

Aug 2025 - Present (6 months)

Managed high-volume inbound/outbound calls for healthcare clients, resolving patient queries, scheduling staff, and ensuring compliance with NHI/insurance protocols to maintain service continuity. Utilized CRM and collaboration tools to improve response times and coordinate care across teams.

ME

Medical Billing Clerk

Mediclinic

Jan 2020 - Dec 2024 (4 years 11 months)

Performed insurance and medical-aid verifications, obtained prior authorizations, estimated patient financial responsibility, and resolved payer denials to reduce claim denials and streamline patient access. Maintained EHR documentation and communicated coverage details to clinical teams within a 24-hour turnover target.

Education

Degrees, certifications, and relevant coursework

University of South Africa logoUA

University of South Africa

Bachelor of Commerce (LLB), Commerce / Law

2023 - 2023

Grade: 70

Completed a BCom(LLB) program at UNISA in 2023 focusing on commerce and legal foundations.

Tech stack

Software and tools used professionally

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verusha chetty - Medical Support Agent - Contesto | Himalayas