Open to opportunities

Veronica Vochină

@veronicavochin

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Receptionist and administrative assistant who delivers calm, high-quality service for guests and teams.

Romania

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What I'm looking for

I’m looking for a role where I can be the reliable front-line for guests and teams—handling bookings, enquiries, and office support with accuracy and empathy. I want a workplace that values clear processes and continuous learning.

I’m an experienced receptionist and administrative assistant with strong front-desk operations, guest support, and client communication across the UK, Ireland, and Romania. I manage reservations, emails and calls, and handle check-ins/check-outs, invoicing, and payments while keeping accurate records and coordinating with teams to resolve issues quickly.

I also bring administrative and executive support experience from university and office environments, alongside long-term health and social care work where I maintained documentation, followed care plans, and reported concerns. I’m adaptable, organised, and committed to learning new systems and procedures—backed by UK Qualified Teacher Status and ongoing care credentials.

Experience

Work history, roles, and key accomplishments

Preschool Teacher (Bilingual)

King George International School

Jan 1999 - Jan 2016 (17 years)

Delivered preschool teaching and bilingual education, including supply teaching roles. Supported child learning and classroom delivery in a multicultural school setting.

Preschool Teaching Bilingual Education Supply Teaching Classroom Management Multicultural Communication

Receptionist (Office Support)

Office Angels

May 2015 - Jun 2015 (1 month)

Performed reception tasks including managing customer arrivals and handling email communications. Provided administrative and secretarial support for multiple clients.

Customer Arrivals Administrative Support Client Coordination Scheduling coordination Time Management

Hotel Receptionist

The Portsonachan Hotel

Jan 2015 - Apr 2015 (3 months)

Managed reservations and guest communication by handling emails and calls. Completed check-ins, check-outs, invoicing, and payments while supporting guests with enquiries and complaints.

Hotel Reception Reservations Guest Relations Invoicing Complaint Resolution Customer Service

Front Desk Receptionist

The Golf Hotel

Oct 2014 - Jan 2015 (3 months)

Supported daily front-desk operations, handling guest communication and booking management. Provided customer service during check-in activities and guest enquiries.

Front Desk Operations Booking Management Customer Service Reservations Support Problem Solving Record keeping

Hotel Receptionist

Hotel Danubius – Donauland

Jun 2012 - Jan 2013 (7 months)

Handled check-in and check-out formalities and provided guest assistance. Managed related office duties to support smooth front-office operations.

Hotel Reception Office Administration Customer Service Data Entry Multitasking Professional communication

Faculty Secretary / EA

Titu Maiorescu University

Jun 2006 - Oct 2010 (4 years 4 months)

Managed front-office support, phone/email communications, and student records using files and databases. Coordinated reports and exam organisation, including administrative support for 13 national learning centres.

Executive Support Student Records Database Management File Management Report Preparation Exam Organisation

Education

Degrees, certifications, and relevant coursework

Academy of Economic Studies, Bucharest

Bachelor of Arts, Administrative Sciences

2001 - 2004

Bachelor of Arts in Administrative Sciences. Completed studies at the Academy of Economic Studies in Bucharest.

University of Bucharest

Bachelor of Arts, Office Automation (Birotics)

1998 - 2001

Bachelor of Arts in Birotics (Office Automation). Studied office automation concepts at the University of Bucharest from 1998 to 2001.

Liceu Pedagogic, Alexandria

Pedagogical Vocational Diploma, Preschool & Primary Teaching

1993 - 1998

Pedagogical Vocational Diploma in Preschool and Primary Teaching. Completed vocational training for teaching roles in Alexandria between 1993 and 1998.