Veronica Thomas
@veronicathomas
I coordinate high-volume operations, cross-functional workflows, and compliant project delivery across wireless, retail, and real estate.
United StatesWhat I'm looking for
At AT&T Wireless Operations, I manage daily activation, configuration, and CRM documentation workflows while maintaining compliance, accuracy, and timely completion. I exceeded 221% of the Internet activation goal, achieved 138% of PPVGA, and maintained 100% Rate Plan accuracy.
I coordinate with technical support, customer service, and internal stakeholders to resolve device, account, and network issues. My operational execution and time management helped me rank #10 in the district and #44 in the market.
Across Crossmark and Allen Tate Realtors, I've coordinated multi-location merchandising initiatives and real estate transactions, managing timelines, documentation, stakeholders, inventory, inspections, and issue escalation. I bring CAPM-certified project coordination, reporting, process improvement, and risk-management experience to complex, high-volume work.
Experience
Work history, roles, and key accomplishments
Managed daily activation, configuration, and CRM documentation workflows while ensuring compliance and operational accuracy. Coordinated with technical support and customer service teams to resolve device, account, and network issues.
Retail Project Merchandiser
Crossmark
May 2024 - Mar 2025 (10 months)
Coordinated merchandising initiatives across multiple retail locations, ensuring planogram compliance and on-time implementation. Collaborated with store leadership and vendor representatives to align project expectations.
Managed multiple real estate transactions simultaneously, coordinating timelines, documentation, inspections, and completion. Served as primary liaison between buyers, sellers, lenders, attorneys, and external partners.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Charlotte
Certificate, Project Management
Completed Project Management Fundamentals certification from the University of North Carolina at Charlotte.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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