Open to opportunities

Veronica Southall

@veronicasouthall

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Entry-level Quality Assurance Engineer focused on thorough testing and continuous process improvement.

Moldova

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What I'm looking for

I’m looking for a challenging QA role where I can apply my testing knowledge, be a team player, and drive continuous improvement—responsibly delivering all expected results while focusing on product excellence.

I’m a Quality Assurance Engineer who is dedicated to ensuring product excellence through testing methodologies, process improvements, and meticulous attention to detail.

I’ve built my QA foundation through Manual Quality Assurance training and Code Academy, where I practiced understanding the software development life cycle (SDLC) and the role of QA.

I’m confident in test planning and test case design, test execution and reporting, and automation testing concepts using tools like Selenium and API testing fundamentals (endpoints, HTTP methods, JSON/XML, and status codes). I also work with Gherkin and Git/Git repositories, and I use SQL basics to support QA needs.

Even while I’ve explored other professional domains, I’ve carried the same strengths—communication, problem-solving, and critical thinking—and I’m ready to responsibly deliver expected results as a team player in a challenging QA role within a dynamic organization.

Experience

Work history, roles, and key accomplishments

Sales Assistant

Gucci

Jan 2023 - Jan 2024 (1 year)

Provided expert product knowledge and styling advice while handling customer inquiries, concerns, and complaints. Supported sales through product demonstrations, cross-selling, upselling, and maintaining inventory accuracy.

Customer Service Sales Upselling Cross Selling Product Knowledge Cash Handling Inventory Management Visual Merchandising Team Collaboration Complaint Resolution

Freelance Interior Designer

Freelance

Jan 2020 - Jan 2023 (3 years)

Collaborated with clients to gather requirements and develop design briefs, mood boards, and detailed space plans. Coordinated with suppliers and oversaw implementation to ensure projects were delivered according to approved specifications.

Space Planning Furniture Layouts

Manual QA Certificate

Code Academy

Dec 2013 - Apr 2015 (1 year 4 months)

Completed manual quality assurance training covering SDLC, test planning, and test case design. Learned automated testing concepts and fundamentals of Selenium, Gherkin, API testing, and basic SQL.

Software Testing SDLC Test Planning Testing Design Selenium Gherkin Git Github Postman API Testing SQL

Sales Assistant

Zara

Dec 2011 - Nov 2013 (1 year 11 months)

Assisted customers with product recommendations and resolved complaints professionally to ensure customer satisfaction. Processed transactions on a cash register, supported inventory checks, and contributed to merchandising and sales efforts.

Retail Sales Customer Support Cashiering Upselling Visual Merchandising Team Support Customer Satisfaction

Hostess

Jamie’s Italian

Jan 2011 - Nov 2011 (10 months)

Greeted guests, managed reservations and seating, and coordinated with waitstaff and the kitchen for smooth service. Handled guest requests and complaints to ensure timely resolution and a positive dining experience.

Reservation Management Seating Coordination Service Coordination Complaint Handling Communication Teamwork Customer Experience Scheduling