Open to opportunities

Veronica Semler

@veronicasemler

Message

Dedicated customer service professional committed to client satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated individual with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. My experience as a hotel receptionist and English teacher has equipped me with the skills to establish and maintain excellent communication and relationships with clients. I am trilingual in English, Spanish, and Italian, which allows me to connect with a diverse range of customers and understand their unique needs.

Throughout my career, I have demonstrated my ability to identify customer needs and deliver effective solutions to problems. My time management skills and experience in conflict resolution have enabled me to handle guest complaints professionally and empathetically, ensuring that every guest's stay is enjoyable. I am eager to bring my skills and experience to a new team where I can continue to grow and contribute positively.

Experience

Work history, roles, and key accomplishments

Hotel Receptionist

ApartHotel Arona

Feb 2018 - Oct 2020 (2 years 8 months)

Welcomed guests and provided guidance about hotel services. Assisted with reservations and handled guest complaints professionally. Ensured an enjoyable stay by delivering excellent customer service and providing local tourist information.

Customer Service Communication Conflict Resolution Time Management Problem Solving

English Teacher

British Institutes Arona

Mar 2019 - May 2020 (1 year 2 months)

Increased student confidence in spoken English through practice and feedback. Fostered a positive learning environment and differentiated instruction to meet diverse learning needs, leading to improved academic performance.

Teaching Communication Student Engagement Feedback

Baker

Pasticceria Aliverti

Jul 2017 - Jun 2018 (11 months)

Prepared and baked a variety of goods while maintaining kitchen cleanliness. Managed ingredient measurements and quality control, ensuring high standards in food preparation.

Baking Quality Control Recipe Adjustment Time Management

AVID Tutor

Fossil Ridge High School

May 2013 - Oct 2016 (3 years 5 months)

Guided students in career and college decision processes while implementing interactive learning strategies. Provided feedback and support to enhance student confidence and retention of material.

Feedback Time Management

Cashier

Fuzzy’s Taco Shop

May 2013 - Oct 2015 (2 years 5 months)

Greeted customers and assisted with their orders while managing transactions accurately. Maintained inventory levels and addressed customer inquiries in a professional manner.

Customer Service Inventory Management Communication Time Management